Retail Sales Floor Manager - Job 1746446

DCM Inc•Washington, DC

3d•Onsite

About The Position

The Retail Sales Floor Manager will assist the General Manager in leading our retail team to grow our business and execute our sales strategy in the DC market. The Retail Manager will oversee the day-to-day operations of our cannabis dispensary, generally their time will be on the retail floor but occasionally they may be required to complete administrative tasks. This individual will work with the team to provide exceptional customer service to our customers/patients, in addition to ensuring the dispensary is in compliance with all relevant laws and regulations. It is imperative that this individual have a passion for the cannabis industry, a strong knowledge of cannabis products, and experience managing a successful retail team.

Requirements

For legal reasons, all employees need to be at least 21 years of age.
You will be asked to pass a Federal and State criminal history background check.
We ask that you have an Associate Degree in Business Administration, Sales Management, or Communications (Bachelor's Degree Preferred).
We ask that you have a minimum of five (5) years of experience that demonstrates growth and/or advancement in complexity, difficulty, or level of responsibility.
We ask that you have a minimum of five (5) years of managerial experience.
We ask that you have a minimum of seven (7) years of retail experience, with three (3) years of cannabis experience preferred.
We ask that you have a minimum of two (2) years of METRC experience.
We ask that you have excellent leadership skills, with steadfast resolve, personal integrity, and business acumen.

Nice To Haves

A passion for the cannabis culture.
Comprehensive knowledge of industry and industry-related trends and forecasts.
Strong attention to detail.
Excel at strategic thinking.
Excellent listening, negotiation, and presentation skills.
Excellent verbal and written communications skills.
Excellent customer service.
Creative quick thinking to serve as a problem solver with a positive outlook.
Ability to effectively manage, lead and supervise a multidisciplinary team.
Ability to foster collaboration, be a team player, though also independent and self-motivated.
Coachable and can take full ownership of personal development, regularly soliciting feedback from teammates including those supervising, colleagues, and supervisor/s.
Solid grasp of data analysis and performance metrics.
Flexibility understanding priorities may shift due to sales strategies.
Performance driven to exceed sales goals.
Ability to work at a fast pace in a high production environment!
Comply with all HR policies including confidentiality and non-disclosure.
Maintain open communication with the management team and other co-workers.
Strong work ethic, integrity and desire to be accountable, transparent and proactive.

Responsibilities

Oversee shift operations and supervise team members.
Complete store administration responsibilities and ensure compliance with state regulations, policies, and procedures.
Ensure the store remains compliant with security, inventory, and local and state regulations.
Maintain outstanding store condition and visual merchandising standards.
Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
Provide education for employees about different cannabis strains, edibles, concentrates, and consumption mechanisms.
Identify current marketing trends and advertisements to determine the effectiveness of different sales, styles and strategies and apprise leadership.
Take proactive measures to address any issues impacting sales performance.
Ensure high levels of customers satisfaction through excellent service and professionalism.
Develop process flows for customer/patient experience, customer service, Point-of-Sale (POS) and inventory handling practices, with a focus on enhancing the customer experience and ensuring customer retention.
Provide safety and satisfaction to employees and customers/patients; as well as finding resolutions for issues that arise from product availability, pricing, complaints, grievances, etc.
Create and reinforce a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal customer/patient following through clear and positive communication.
Drive business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership.
Meet sales goals by training, motivating, mentoring, and providing feedback to sales associates.
Audit inventory levels weekly and report needed products to Operations according to ordering SOP.
Check products in POS and METRC, and verify all tiers and pricing are correct in POS.
Regularly performing METRC and POS audits and verify data for accuracy.
Maintain product expiration logs and create ways to sell products prior to expiration date.
Waste expired product(s) as needed on a monthly basis in accordance with ABCA standards.
Foster a culture of professionalism, guiding teams to achieve optimal results.
Understand and own every aspect of the company's sales performance; set targets, drive execution, and hold the team accountable for both individual and team results.
Collaborate effectively with the Human Resources Department and appropriate partners to implement and manage the company's policies and procedures.
Partner with the Human Resources Department to monitor staff performance, provide timely feedback, along with development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance evaluations, and administer salary adjustments.
Retain and develop top performers by understanding individual's motivations and providing actionable feedback.
Addresses low performance quickly, compassionately, and in alignment with company policies.
Manage employee's scheduling, basic time off requests, performance reviews, etc.
All other duties as necessary.