ELEMIS-Retail Sales & Education Coordinator

L'Occitane En Provence•New York, NY

4d•Onsite

About The Position

We are seeking a highly organized and detail-oriented Retail Sales & Education Coordinator to support both the daily operational needs of our growing field team and the foundational sell-in activities that power our wholesale business. This role ensures operational excellence across field logistics, education/event execution, data management, and retailer coordination. As our brand accelerates across major retailers — including Sephora, Ulta, and Nordstrom — the ideal candidate will be a proactive problem-solver who thrives in a fast-paced environment and is passionate about enabling field and commercial teams to succeed. This is a high-impact, cross-functional role partnering closely with Sales, Education, Events, Operations, Marketing, and Finance.

Requirements

2–3 years’ experience in sales support, operations or logistics (beauty industry preferred).
Strong Excel and Microsoft Office skills; experience with project management tools is a plus.
Highly detail-oriented with strong communication and follow-up skills .
Ability to multitask, prioritize, and thrive in a fast-paced, cross-functional environment.
Passion for retail, beauty, and supporting field success.

Responsibilities

FIELD SALES & EDUCATION OPERATIONS (Approx. 70%)
Field Logistics & Shipping Support Coordinate all field shipments (spa backbar, GWPs, event testers, gratis, collateral, sachets) in partnership with Sales, Planning & Operations.
Track and resolve FedEx/shipping issues to ensure timely delivery.
Manage quarterly gratis forms, new-hire welcome kits, and ad-hoc market shipments.
Monitor shipping spend and ensure alignment with budget and COGS guidelines .
Event & Education Operations Support logistics for masterclasses, in-store events, retailer activations, and field education sessions.
Coordinate education tester and collateral shipments.
Partner with the Education team on freelance training assignments and scheduling.
Assist with booking monthly ESV coverage in high-volume doors.
Tools, Systems & Data Management Maintain internal tools including sales forms, incentive trackers, JotForm/OOS trackers.
Update and maintain field contact lists and communication systems.
Submit weekly invoices to AP and manage operational data entry and documentation.
Team Onboarding & Coordination Partner with HR to oversee operational onboarding for new field hires.
Support freelancer platform management, transitions, and training.
Lead operational setup for Market Specialists and Account Coordinators (systems of access , supplies, tools).
SELL-IN SUPPORT (Approx. 30%)
Sell-In Process Support Assist with the preparation of sell-in decks, retailer submissions, and seasonal presentations.
Maintain internal launch calendars and ensure cross-functional alignment with retailer timelines.
Track product submissions and coordinate delivery of samples and assets for retailer meetings.
Support KAMs by organizing meeting recaps, tracking action items, and following up internally.
Inventory & Order Tracking Monitor open and invoiced POs, shipment timelines, and warehouse cutoffs to ensure monthly orders ship on schedule.
Proactively flag delays, variances, or risks to KAMs and partner teams so we can problem-solve early.
Track fulfillment updates and communicate shortages or partial ships to retailers, ensuring all parties stay aligned.
Partner with retailers to adjust orders when needed, so both sides remain in lockstep, and inventory flows smoothly through key windows.
Product & Assortment Management Manage new item setup, SKU lifecycle management, and maintenance of line lists for key retailers in partnership with Planning & Operations.
Upload assets and manage retailer portals to ensure up-to-date product information and images.
Help maintain accurate assortment overviews and retailer-specific SKU assortments.
Sales Reporting & Analysis Pull, format, and distribute weekly/monthly sales reports.
Support ad hoc sell-in analysis, performance recaps, and competitive benchmarking.