Retail Sales Consultant

Optimum • New Bern, NC

22h • Onsite

About The Position

Optimum is a leader in connectivity, seeking driven and enthusiastic professionals to join their team. A career at Optimum involves enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions. The company values resourcefulness, collaboration, and a passion for delivering consistent excellence. As a Retail Sales Consultant, you will be part of one of the largest sales channels, forging connections with customers, exceeding sales targets, and delivering an unparalleled partner and customer experience. You will act as an in-store brand ambassador, focusing on selling industry-leading connectivity solutions and creating lifelong customers through exceptional service. Optimum's culture of excellence supports personal and professional growth, cultivating skills needed to achieve sales targets and succeed in their lucrative compensation plan.

Requirements

• High school diploma or equivalent is necessary.
• A minimum of one year of retail selling experience.
• Effective communication, negotiation, and problem-solving skills.
• Self-motivator with a knack for working independently.
• Proficient computer and technical skills, that help support the best customer solutions.
• For some locations, the ability to travel to other stores within 35 miles may be required and will be discussed upon interview.
• Physical Abilities: Standing for prolonged periods is part of this role; potential for lifting up to 25 pounds.
• Ability to work full time and weekends as necessary.

Responsibilities

• Connection builder: Engage with customers, listen attentively to their needs, and provide personalized guidance to help them find the right products and services, creating a positive and welcoming environment.
• Store Expert: Maintain a deep understanding of Optimum's products and services, staying up to date with industry trends to educate customers and recommend the best solutions.
• Problem Solver: Assist customers with billing and service-related questions, process payments, exchanges, and equipment issues efficiently, and troubleshoot technical problems to ensure customer satisfaction.
• Brand Ambassador: Embody the Optimum brand by demonstrating professionalism, integrity, and enthusiasm in all customer interactions, representing company values.
• Team Builder: Collaborate with colleagues to ensure an exceptional customer experience, share knowledge, assist with complex inquiries, and provide backup support to foster a supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees