Retail Sales Consultant

AT&T•Grandville, MI

2d•Onsite

About The Position

The Retail Sales Consultant role at AT&T focuses on creating meaningful connections with customers through personalized sales expertise. Consultants are expected to meet sales targets and earn commission by selling AT&T’s full range of products, including the latest devices and services. This involves a consultative sales approach on the sales floor, guiding customers through their options, participating in community events, fulfilling online orders, and making outbound calls to both existing and potential customers. The position requires working a schedule between 9am-9pm, including weekends, to ensure customer needs are met. Monthly seniority-based schedules are provided two weeks in advance. This is a fast-paced environment where flexibility and adaptability to evolving technology and customer demands are crucial. AT&T offers tools, training, and coaching to help new consultants achieve and surpass their goals, even without prior sales experience. The company prioritizes the safety of its employees and customers, adhering to all protective and safe-distancing guidelines in response to COVID-19. AT&T is an equal employment opportunity and fair chance employer.

Requirements

Possess drive and passion for helping people
Be flexible and open to change in a fast-paced environment
Ability to work a schedule between 9am-9pm, including weekends

Nice To Haves

Prior retail or customer-facing sales experience

Responsibilities

Create meaningful connections with every customer
Meet sales targets and earn commission
Use a consultative sales approach to guide customers through their options
Participate in community events
Fill online orders
Make outbound calls to existing and potential customers
Stay current with evolving technology and customer needs

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time off and holidays (including one week of PTO after 6 months of service and 2 weeks after the first year for bargained employees, and at least 6 company designated holidays plus additional PTO based on bargaining group)
Sick leave
Paid Parental Leave
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs (critical illness, accident hospital indemnity/group legal)
Employee Assistance Programs (EAP)
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone