Retail Sales Consultant

Sun Com Mobile•Washington Park, NC

3h•Onsite

About The Position

The Retail Sales Consultant is responsible for achieving and exceeding monthly sales quotas by delivering high-quality sales of handsets, rate plans, features, and accessories, following company guidance and benchmarks. This role involves acting as a role model for new hires and peers, and performing other assigned work-related tasks. Key operational duties include adhering to all company policies and paperwork procedures, mastering required systems such as Aktivate, ADP, Cricket Learning, RQ4, and Paycom, and regularly checking sales paperwork for accuracy. The consultant is also responsible for following cash depositing procedures, protecting company assets, exercising judgment to prevent fraudulent purchases, and ensuring accurate and timely completion of store opening/closing checklists. Immediate communication of inventory deficiencies to supervisors and safeguarding all codes and passwords are also critical. Furthermore, the role requires maintaining store appearance, completing all required training, consistently recording time and attendance, adhering to schedules, and taking personal responsibility for issues within their control.

Requirements

At least 18 years old and legally able to work in the United States without restrictions.
Minimum of 4 days/30 hours per week.
Able to stand for long periods of time.
Must have reliable transportation to location, training and off-site meetings

Nice To Haves

High school or equivalent (Preferred)
Retail sales: 1 year (Preferred)
Spanish (Preferred)

Responsibilities

Exceed monthly sales quotas.
Deliver complete, high quality sales that exceed the company's benchmark on key metrics.
Drive sales of preferred handsets, rate plans, features and accessories, per company guidance and benchmarks set by management.
Practice specific behaviors and best practices to generate and maximize sales and key metrics, as indicated by management.
Perform as a role model and offer assistance for all new hires and peer Retail Sales Consultants.
Perform other work-related tasks, as assigned by management.
Adhere to all policies, as outlined in the Handbook and other company communications.
Adhere to all paperwork procedures, as outlined in the Handbook, Training Courses and Sun Com policy documents.
Master all required systems: Aktivate, ADP, Cricket Learning, RQ4, Paycom, etc.
Regularly check sales paperwork to review for discrepancies/errors.
Follow all Cash Depositing procedures and accept full responsibility for all deficiencies caused by your error or negligence.
Protect and maintain Company assets.
Use proper judgment to avoid fraudulent purchases, even those that may otherwise comply with Company restrictions on quantity and type of devices that can be purchased by customers.
When opening or closing a store, accurate & timely completion of related checklists with zero errors.
Immediate communication of any inventory deficiency to supervisors for review.
Safeguard all codes & passwords (i.e. RQ4, Carrier logins, Email, Security).
Maintain store appearance.
Complete all required training within the timeline established by management.
Follow the letter and spirit of Company policies as outlined by the Handbook and management.
Consistently and accurately record time & attendance in the RQ4.
Adhere to schedule & provide company with adequate notice for all requested time off.
Take personal responsibility for all problems within your control.