Retail Sales Consultant

IGS Energy • Cleveland, OH

1d • Onsite

About The Position

Family-owned since 1989, IGS Energy has helped customers navigate a changing energy landscape with clarity and confidence, building an approach based on trust, transparency, and long-term success. Recognized as a Great Place to Work® and one of Fortune’s 100 Best Companies to Work For®, IGS Energy is seeking a Retail Sales Consultant. In this role, you will represent Just Energy on behalf of IGS Energy, working onsite within a major national retail partner location. You will serve as a trusted advisor to customers, helping them explore natural gas, electricity, and alternative energy options. Key responsibilities include acquiring new customers, providing a superior retail experience, and applying a consultative sales approach to facilitate informed decisions. This position offers a competitive compensation structure, including a base salary and uncapped commission, along with opportunities for career advancement and professional development. It is an excellent opportunity for individuals seeking a rewarding career in a stable, growing industry with strong earning potential and a supportive culture.

Requirements

• Highly sales motivated with excellent customer service, retention, and sales closing skills.
• Proven understanding of the business, lives the company values, and committed to continuous learning and development.
• Exceptional interpersonal skills and professionalism; ability to make a connection with a diverse array of customers and colleagues.
• Must be able to demonstrate patience and consistently strive for a positive attitude, while identifying and overcoming customer objections.
• Strong negotiation and closing skills with a focus on education.
• Ability to interpret, analyze, and evaluate information relative to selling techniques.
• Time management and multitasking skills.
• Ability to work independently and a flexible schedule to ensure performance expectations are met.
• Previous experience in sales, customer retention, or account management.
• Flexibility to work second shift hours, including evenings, holidays and weekends as needed.
• Must have reliable transportation to and from job and training site(s).
• Applicants must be authorized to work in the US on a full-time basis.

Nice To Haves

• High school diploma or equivalent experience in retail or related field preferred.

Responsibilities

• Represent Just Energy or IGS Energy to acquire and retain customers by providing an exceptional customer experience at retail stores.
• Utilize a consultative selling approach to discover each customer’s unique needs and recommend natural gas, electricity and alternative energy products.
• Demonstrate a tenacious drive for results by consistently achieving all sales objectives and following the established departmental goals, policies, and procedures.
• Build confidence, generate excitement, and maintain interest and professionalism by using listening and negotiation skills when confronted with objections or skepticism.
• Develop collaborative working relationships with other sales representatives, retail store managers and retail employees.
• Proactively learn and effectively demonstrate full understanding of current product programs and offering; communicate clearly to assist customers in making informed decisions.

Benefits

• Competitive base salary ($20/hr; $41,600/yr)
• Uncapped commission structure
• Performance incentives and recognition programs
• Ability to earn additional incentive time off based on sales performance
• Medical, dental, and vision insurance
• 3 weeks paid time off in first year and company holidays
• Retirement savings plan (401k) + company match
• Employee discounts and retail partner perks
• Robust onboarding and ongoing training
• Continuous coaching and skill development
• Clear pathways for advancement within the organization
• Opportunities to become a subject matter expert in energy solutions
• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions
• Robust support through Headspace and free mental healthcare visits for you and your dependents
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools
• Paid time off
• Tuition reimbursement
• Paid leaves
• Employee hardship fund
• Wide range of additional perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED