Retail Sales Consultant

Optimum • Bridgewater Township, NJ

20h • Onsite

About The Position

Optimum is a leader in the connectivity industry, seeking driven and enthusiastic professionals to join their team. A career at Optimum involves enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions. The company values resourcefulness, collaboration, and a passion for delivering consistent excellence. As a Retail Sales Consultant, you will be a key part of one of the largest sales channels, responsible for forging powerful connections with customers, exceeding sales targets, and delivering an unparalleled partner and customer experience. You will serve as an in-store brand ambassador, focusing on selling industry-leading connectivity solutions and creating lifelong customers through exceptional service. Optimum's culture of excellence provides a pathway to success, with leaders and peers supporting personal and professional growth to cultivate the skills needed to achieve sales targets and succeed in the company’s lucrative compensation plan. The company operates on three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen, empowering employees to make a difference and embrace new ways of thinking.

Requirements

• High school diploma or equivalent is necessary.
• A minimum of one year of retail selling experience.
• Effective communication, negotiation, and problem-solving skills.
• Self-motivator with a knack for working independently.
• Proficient computer and technical skills, that help support the best customer solutions.
• For some locations, the ability to travel to other stores within 35 miles may be required and will be discussed upon interview.
• Physical Abilities: Standing for prolonged periods is part of this role; potential for lifting up to 25 pounds.
• Ability to work full time and weekends as necessary.

Responsibilities

• Connection builder: Create a positive and welcoming environment, engage with customers, listen attentively to their needs, and provide personalized guidance to help them find the right products and services.
• Store Expert: Have a deep understanding of products and services, stay up to date with the latest trends and advancements in the telecommunications/mobile industry, and educate customers about different options to recommend the best solutions.
• Problem Solver: Assist customers with billing and service-related questions, process payments, exchanges, and equipment issues efficiently and accurately, troubleshoot technical problems, and provide solutions to ensure customer satisfaction and loyalty.
• Brand Ambassador: Embody the Optimum brand, demonstrate professionalism, integrity, and enthusiasm in all customer interactions, represent company values, and create a lasting impression that reflects positively on the brand.
• Team Builder: Work closely with colleagues to ensure an exceptional customer experience, share knowledge, assist with complex inquiries, and provide backup support when needed, fostering a supportive and collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees