About the position
Optimum wants enthusiastic, motivated, and self-driven individuals who want to reshape the way people connect. As a Retail Sales Consultant, you will be part of one of the largest sales channels in the company! Your dynamic personality will forge powerful connections with our customers, while exceeding sales targets, and delivering an unparalleled partner and customer experience. As a valued member of the Optimum Retail team, you will leverage your individualistic personality to become an in-store brand ambassador that focuses on selling our industry-leading connectivity solutions while creating lifelong customers by delivering an exceptional customer service experience! Our culture of excellence provides a pathway to success as your leaders, and peers, will support your personal and professional growth by cultivating the skills needed to achieve and sales targets, allowing you to be a successful earner in Optimum's lucrative compensation plan.
Responsibilities
- Create a positive and welcoming environment for customers.
- Engage with customers, listen attentively to their needs, and provide personalized guidance.
- Stay up to date with the latest trends and advancements in the telecommunications/mobile industry.
- Assist customers with billing and service-related questions.
- Process payments, exchanges, and equipment issues efficiently and accurately.
- Troubleshoot technical problems and provide solutions.
- Demonstrate professionalism, integrity, and enthusiasm in all customer interactions.
- Work closely with colleagues to ensure an exceptional customer experience.
Requirements
- High school diploma or equivalent is necessary.
- A minimum of one year of retail selling experience.
- Effective communication, negotiation, and problem-solving skills.
- Self-motivator with a knack for working independently.
- Proficient computer and technical skills.
- Reliable personal vehicle (where applicable), valid driver license, car insurance, and a satisfactory driving record.
- Physical ability to stand for prolonged periods and lift up to 35 pounds.
- Ability to work full time and weekends as necessary.
Nice-to-haves
- Sales-centric mindset with a passion for delivering exceptional sales results.
- Extensive product knowledge of mobile and fixed-line products and services.
- Comfortable navigating digital platforms and tools.
- Positive attitude and teamwork-oriented.
- Strong interpersonal and communication skills.
- Ability to understand customer needs and provide tailored solutions.
Benefits
- Comprehensive training.
- Medical, Dental & Vision Insurance from day one.
- Paid vacation and sick pay.
- Sales Incentive and Bonus programs.
- Tuition reimbursement and employee referral earning opportunities.
- Discounted TV/Internet/Phone Employee product benefits.
- 401(k) with company-matched funds.
- Opportunities for career advancement.
