Retail Sales Clerk

Universal Studios Hollywood • Los Angeles, CA

1d • Onsite

About The Position

The Retail Sales Clerk position at Universal Studios Hollywood and Universal Theme parks involves managing cash transactions, stocking and maintaining merchandise, and providing exceptional guest service. Key responsibilities include verifying and balancing cash banks, operating cash registers, handling cash and credit card transactions, and performing closing procedures such as restocking and organizing the retail venue. The role requires proactive guest interaction, suggestive selling, and addressing inquiries and complaints professionally. Additionally, the clerk is responsible for maintaining a clean, organized, and safe retail environment, adhering to all safety practices, shrink procedures, and company policies, including those related to cash-handling and conflict resolution. The position demands a high level of integrity and professionalism to ensure a positive and secure experience for all guests and team members.

Nice To Haves

• Previous Sales experience preferred

Responsibilities

• Verify and certify starting cash bank; and balance out at the end of shift. Operate cash register; accepts cash and credit cards; Advise lead cashier on need for cash mid-days and complete change requests. Closing procedures, re-stock, retain, organize and recover nightly
• Stock the venue, clean, organize and maintain a clean retail venue. Follow all shrink procedures to maintain cost
• Greet guests; provide on-floor suggestive selling, take and fills guest orders for merchandise in positive, outgoing manner. Merchandise replenishment-Maintain stock inform Lead/manager of needed supplies and merchandise
• Promotes and provides extraordinary guest service for both internal and external guests; answers questions and offers information in a courteous manner. Seeks to provide assistance to guests
• Understands and demonstrates the proper use of safety practices and ensures department standards are maintained and safety policies for the Park upheld
• Balance cash drawers at the beginning and end of each shift, with a strong emphasis on accuracy, integrity, and adherence to established cash-handling procedures.
• Provide excellent customer service by assisting guests with inquiries, resolving complaints, and addressing concerns related to cash transactions while maintaining a high level of professionalism.
• Collaborate with team members and management to ensure a compliant, efficient, and secure cash-handling process in line with company policies and legal requirements.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees