Retail Sales Associate

About the position

Cox Communications is looking for a Retail Sales Associate who creates phenomenal customer service experiences. This role involves connecting easily with others and driving sales while making customers feel special. The position requires working some evenings, weekends, and holidays, and reporting to the Store Manager while taking guidance from the Assistant Store Manager and other team Specialists.

Responsibilities

• Explain and demonstrate product capabilities as well as offer suggestions based on customer's wants and needs
• Meet or exceed targets regarding customer experience, sales, and retention
• Assist with the opening/closing of one of our store retail environments
• Properly handle cash
• Engage in workshops, special events, and product demos
• Support fellow sales agents when needed
• Continuously expand knowledge of current Cox products as well as competitor product offerings by participating in regular training classes
• May be required to work in other locations in the same geographical area

Requirements

• HS diploma/GED or up to 2 years of relevant work experience
• Ability to meet established sales, retention, and customer experience targets
• Strong interpersonal and communication skills to effectively sell products using a consultative, solutions-based approach
• Ability to build relationships and adapt to a diverse customer base
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
• Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
• Computer literacy with an aptitude for learning communication products, services, and accessories
• Willingness to work a flexible schedule which includes weekends, evenings, and holidays
• Ability to lift 25-50 pounds to help manage stock room inventory

Nice-to-haves

• Some college experience with a focus in sales, business and/or management
• One year of experience in related field (i.e. Sales, Retail Sales, Service Industry, etc.)
• Experience selling Wireless/Mobile products
• Fluency in Spanish, both written and spoken

Benefits

• 401k with company matching
• Comprehensive medical benefits
• Free Internet and other Cox discounted services
• Tuition reimbursement for academic pursuits
• Adoption assistance
• Paid time off to volunteer
• Childcare and eldercare resources
• Pet insurance
• Minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave