Retail Sales Associate - 3921

The UPS Store #6515•Hanford, CA

1d•Onsite

About The Position

THE UPS STORE, INC. together comprise approximately 4,800 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication. THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. The Center Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. This is a sales position, you will be required to meet certain goals on a daily/monthly basis. This position will be at our Hanford location. 240 N 12th Ave Ste 109 Hanford CA 93230 THIS IS NOT A POSITION WITH UPS. WE ARE A FRANCHISE.

Requirements

High school diploma or GED required
Retail/customer service experience
Good communication and people skills
Able to cross-sell and up-sell products and services
Excellent packing skills
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 40+ pounds
Previous retail sales experience
Strong computer and internet skills
A friendly and genuinely helpful demeanor
A professional appearance
A fast learner who makes an effort to learn all aspects of the business in the shortest possible time
Weekend availability required

Nice To Haves

Open availability recommended

Responsibilities

Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, The UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents