Retail Sales Associate

IGS Energy•Cleveland, OH

9d•$55,000 - $100,000•Onsite

About The Position

Family-owned since 1989, IGS Energy has helped customers navigate a changing energy landscape with clarity and confidence. We’ve built our approach on trust, transparency, and long-term success, and are proud to be recognized as a Great Place to Work® and one of Fortune’s 100 Best Companies to Work For®. As a Retail Sales Associate, you will represent Just Energy on behalf of IGS Energy, while working onsite within a major national retail partner location. In this role, you will serve as a trusted advisor to customers exploring natural gas, electricity, and alternative energy options. You will be responsible for acquiring new customers, providing a superior retail experience, and applying a consultative sales approach to help individuals make informed decisions. This role offers a competitive compensation structure—including a base salary and uncapped commission—as well as opportunities for career advancement and professional development. This is an excellent opportunity for individuals looking to build a rewarding career in a stable, growing industry while benefiting from strong earning potential and a supportive culture.

Requirements

Highly sales motivated with excellent customer service, retention, and sales closing skills.
Proven understanding of the business, lives the company values, and committed to continuous learning and development.
Exceptional interpersonal skills and professionalism; ability to make a connection with a diverse array of customers and colleagues.
Must be able to demonstrate patience and consistently strive for a positive attitude, while identifying and overcoming customer objections.
Strong negotiation and closing skills with a focus on education.
Ability to interpret, analyze, and evaluate information relative to selling techniques.
Time management and multitasking skills.
Ability to work independently and a flexible schedule to ensure performance expectations are met.
High school diploma or equivalent experience in retail or related field preferred.
Previous experience in sales, customer retention, or account management.
Flexibility to work second shift hours, including evenings, holidays and weekends as needed.
Must have reliable transportation to and from job and training site(s).
Applicants must be authorized to work in the US on a full-time basis.

Responsibilities

Represent Just Energy or IGS Energy to acquire and retain customers by providing an exceptional customer experience at retail stores.
Utilize a consultative selling approach to discover each customer’s unique needs and recommend natural gas, electricity and alternative energy products.
Demonstrate a tenacious drive for results by consistently achieving all sales objectives and following the established departmental goals, policies, and procedures.
Build confidence, generate excitement, and maintain interest and professionalism by using listening and negotiation skills when confronted with objections or skepticism.
Develop collaborative working relationships with other sales representatives, retail store managers and retail employees.
Proactively learn and effectively demonstrate full understanding of current product programs and offering; communicate clearly to assist customers in making informed decisions.

Benefits

Competitive base salary ($20/hr; $41,600/yr)
Uncapped commission structure
Performance incentives and recognition programs
Ability to earn additional incentive time off based on sales performance
Medical, dental, and vision insurance
3 weeks paid time off in first year and company holidays
Retirement savings plan (401k) + company match
Employee discounts and retail partner perks
Robust onboarding and ongoing training
Continuous coaching and skill development
Clear pathways for advancement within the organization
Opportunities to become a subject matter expert in energy solutions
Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
Robust support through Headspace and free mental healthcare visits for you and your dependents.
Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.