Retail Sales Associate - Furniture/Mattresses, Chapel Hills - Part Time

Macy's•Colorado Springs, CO

3h•Onsite

About The Position

Macy’s is more than just a store; it's a story that has captured the hearts and minds of America for over 160 years, known for innovations, traditions, inspiring stores, and irresistible products, including iconic events like the 4th of July Fireworks and the Thanksgiving Day Parade. As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are expected to provide outstanding customer service in the Furniture areas, creating welcoming and comfortable shopping experiences. Key responsibilities include meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You will also be responsible for demonstrating superior product knowledge to educate customers and satisfy their needs. Full-time colleagues typically work 30 or more hours per week, while part-time colleagues are scheduled for 12-24 hours per week, with hours dependent on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends and holidays
Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
Resourceful and able to adapt quickly to changing priorities
1-2 years of related experience is required

Responsibilities

Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns
Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare
Participate in ongoing product knowledge training through both technology and vendor partners
Ensure high-level of customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues
Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience
Adhere to Asset Protection and inventory control compliance procedures
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

Comprehensive health and wellness coverage
401(k) match to invest in your future
Paid time off
Eight paid holidays
Continuous learning and leadership development
Build community by joining one of our Colleague Resource Groups
Make a difference through our volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice