Retail Sales Associate, Del Amo Fashion Center - Flex

Macy's • Torrance, CA

5h • Onsite

About The Position

Macy’s is more than just a store; it's a story that has captured the hearts and minds of America for over 160 years, known for innovations, traditions, inspiring stores, and irresistible products, including the Macy’s 4th of July Fireworks and Thanksgiving Day Parade. As a Retail Selling Flex Colleague, you are expected to blend effective selling with genuine hospitality to create exceptional shopping experiences. This involves understanding customer needs, offering personalized recommendations, and connecting them with suitable products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach are key to turning ordinary visits into memorable moments. The role emphasizes achieving selling goals through customer engagement and smart selling behaviors, building trust, meeting sales targets, and inspiring loyalty. This position is more than just being a cashier; it places the customer at the heart of daily operations. If you are passionate about selling, goal achievement, teamwork, and creating amazing experiences through hospitality, this role is a great fit. You will also contribute to maintaining a clean, organized, and inviting shopping space to ensure every customer feels welcome.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to understand and communicate effectively with customers, co-workers, and supervisors
• Must be able to read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• Meeting daily sales goal challenges
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• You can handle electronic devices with no problem
• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Responsibilities

• Begin each day energized and ready to make an impact
• Wear name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions
• Focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves
• Share Loyalty program benefits, ensure customers have all they need, and end with a sincere thank-you, often walking the package around and using the customer’s name
• Support one another with honesty, care, and collaboration
• Strive to improve every day, take pride in work, achieve sales goals and learn from each other to deliver individual and store results
• Blend selling that delivers results with genuine hospitality to create standout shopping experiences
• Understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services
• Stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors
• Build trust, meet sales targets, and inspire loyalty
• Help keep the shopping space clean, organized, and inviting

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Opportunity to join Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees