Retail Sales Associate
About The Position
Cox Communications is seeking a Retail Sales Associate to deliver exceptional customer service and drive sales within a specified Cox retail location. This role is crucial for creating phenomenal customer experiences by connecting easily with others and making customers feel special. The associate will be responsible for explaining and demonstrating product capabilities, offering suggestions based on customer needs, and meeting or exceeding targets for customer experience, sales, and retention. Key duties include assisting with store opening/closing, handling cash, engaging in workshops, special events, and product demos, and supporting fellow sales agents. The position requires continuous learning about current Cox products and competitor offerings through regular training. This is an individual contributor role, reporting to the Store Manager, and involves working a variable schedule including evenings, weekends, and holidays.
Requirements
- HS diploma/GED or up to 2 years of relevant work experience
- Ability to meet established sales, retention, and customer experience targets
- Strong interpersonal and communication skills to effectively sell products using a consultative, solutions-based approach and influence customer decisions
- Ability to build relationships and adapt to a diverse customer base
- Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
- Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
- Computer literacy with an aptitude for learning communication products, services, and accessories
- Willingness to work a flexible schedule which includes weekends, evenings, and holidays
- Ability to lift 25-50 pounds to help manage stock room inventory
Nice To Haves
- Some college experience with a focus in sales, business and/or management
- One year of experience in related field (i.e. Sales, Retail Sales, Service Industry, etc.)
- Experience selling Wireless/Mobile products
- Fluency in Spanish, both written and spoken
Responsibilities
- Explain and demonstrate product capabilities as well as offer suggestions based on customer's wants and needs
- Meet or exceed targets regarding customer experience, sales, and retention.
- Assist with the opening/closing of one of our store retail environments.
- Properly handle cash
- Engage in workshops, special events, and product demos
- Support your fellow sales agents when needed
- Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes
- May be required to work in other locations in the same geographical area.
Benefits
- Highly competitive pay plus uncapped commission plan
- 401k + company matching
- Comprehensive medical benefits
- Free Internet and other Cox discounted services
- Tuition reimbursement for academic pursuits
- Adoption assistance
- Paid time off to volunteer
- Childcare and eldercare resources
- Pet insurance
- Opportunities to learn and train
- Minimum of sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Bereavement leave
- Time off to vote
- Jury duty leave
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
