Retail Sales Associate

K&L Wine Merchants•Redwood City, CA

1d•$24 - $26

About The Position

The Retail Sales Associate is responsible for delivering a welcoming and positive shopping experience to all customers. Duties include greeting customers when they enter the store, proactively offering assistance, answering questions, making informed product recommendations, processing sales, and maintaining a clean and well-merchandised environment. Additionally, he/she consistently contributes to a positive team environment while demonstrating an awareness of company culture and goals.

Requirements

Ability to work well independently and as part of a team.
Strong time management and organizational skills.
Professional written, verbal, and interpersonal communication skills.
Timely and professional email correspondence with customers and colleagues.
Proficient in Office 365 and proprietary app (TCB).
Ability to operate warehouse equipment safely (i.e., pallet jack, hand truck, shipping and handling equipment).
Ability to work at least one weekend day per week; flexibility to work early/late or varied days on occasion.
High school diploma required.
1 to 3 years’ experience in retail or other customer facing environment.
Ability to lift and carry up to 50 lbs.
Ability to stand and walk for up to 8 hours per day.
Ability to repeatedly lift, push, pull, bend, stoop, twist, and kneel.
Ability to load, unload, and operate a hand truck safely.

Responsibilities

Adopts a welcoming, courteous, and proactive approach to serving customers’ needs.
Develops and maintains a high level of general product knowledge across categories in order to make informed sales recommendations.
Effectively employs soft skills such as relationship building and active listening and leverages technology (e.g., TCB, customer profiles, purchase history, etc.) to drive sales and provide high quality service.
Contributes to a positive team environment; proactively offers assistance to colleagues, maintains open communication, and demonstrates awareness of company culture and goals.
Provides high quality customer service via accurate execution of all foundational pointof-sale (POS) transactions.
Demonstrates proficiency in using the proprietary app (TCB) for tasks including but not limited to in-store and curbside pickup, bin locating, product and order stowing, merchandising/stocking, inventory lookup, and Quarterly Physical Inventory (QPI).
Provides timely and courteous service to in-store and curbside pickup customers by facilitating traffic flow, initiating the kickoff process, retrieving, reconciling, carrying out, and closing orders accurately and efficiently.
Regularly creates and updates customer profiles and captures customer purchase history.
Participates in QPI preparation and count/verification process.
Assists locker customers in accessing their personal storage lockers.
Contributes to a dynamic in-store tasting experience by assisting with set up/break down, communicating effectively about featured wines, and hosting as assigned.
Regularly attends staff tastings; participates respectfully and listens actively.
Works to increase knowledge of the wine and spirits industry and associated trends.
Demonstrates proficiency in identifying the root causes of common issues; regularly troubleshoots common issues with methods of payment, out of stock products, and customer service incidents.
Understands when to escalate complex orders, transactions, and customer service issues to a more experienced colleague or manager and does so appropriately.
Communicates professionally in person and via email, phone, and Slack; responds to/resolves requests in a clear, informative, and timely manner.
Regularly contributes product reviews to K&L’s website, blog, and newsletter.
Completes facility maintenance tasks as assigned (i.e., supply stocking, retail/office/tasting bar cleaning).
Maintains facility safety, cleanliness, and organization as directed by company policy and the management team.
Executes all other duties as assigned.