Retail Sales Associate - Mox Boarding House - Seattle

Card Kingdom • Seattle, WA

3h • Onsite

About The Position

Card Kingdom has served Magic: The Gathering players across the world for over 20 years, establishing itself as a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes. The company is customer-centric, data-driven, and innovative, valuing its team's role in delivering a renowned customer experience. In addition to its eCommerce business, Card Kingdom operates Mox Boarding House, an award-winning game store and restaurant with locations in Seattle, Bellevue, Portland, and Chandler, providing an elevated experience to local gaming communities. The company's mission is to use tabletop gaming as a campfire to cultivate deeper relationships. The Retail Sales Associate is responsible for delivering exceptional customer service in an environment that promotes gaming and creative play. This role involves fostering the gaming community, providing world-class customer service, and engaging customers in meaningful sales conversations to identify their needs, utilizing the games library, and showcasing products.

Requirements

• High School Diploma or GED.
• Minimum 1 year of prior experience in a retail or customer service role.
• Must be able to lift at least 50lbs.
• Must be able to work within hours of operation.
• Quickly learns and retains knowledge of various genres and mechanics of game play, and multiple hundreds of game titles.
• Can identify gaming trends, and continuously stays abreast of new games and trends in gaming.
• Possess a genuine interest in gaming and creative play.
• Teaches all manner of games to a diverse audience of both small and large groups of varying gaming experience.
• Demonstrates strong organizational and communication skills, and the ability to work well with a group.
• Ability to convert stressful situations into positive experiences.
• Maintains a professional and positive manner when working with customers and other staff.
• Proficient in cash handling methods, including end of day reconciliation and general utilization of the POS and our online admin website.
• Demonstrates experience in credit transactions that protect customer information.
• Possess the ability to use common security systems and follow escalation protocols.

Nice To Haves

• Possess a deep knowledge of Board Games, Miniature Gaming, Role Playing Games and/or Magic the Gathering.

Responsibilities

• Consistently greets each customer as they enter the store and acknowledge them as they are leaving.
• Maximize time on the main floor, utilizing the cash wrap area only to complete transactions, answer the phone and respond to lending library requests or request list inquiries.
• Guides customers through our product selection; match game characteristics to the customer's interests.
• Actively and continuously seeks to learn and play new games in order to showcase product to customers throughout the store and restaurant.
• Maintain an ongoing understanding of our best sellers and their rules of play, to fluidly answer questions for customers gaming in our spaces.
• Inform and encourage customers to attend events that are applicable to their interests.
• Develops relationships with customers and people who work within various gaming communities.
• Maintains additions to the Customer Request log.
• Complete transactions on the POS, including but not limited to sales, returns, exchanges and end of day reconciliation.
• Complete transactions on our admin website, including but not limited to online order pickups and sell order drop offs.
• Merchandise and dust product displays based on company standards on a daily basis.
• Maintain the store aesthetic through the elimination of clutter and cleaning in all customer facing areas of the store.
• Consistently follow opening or closing procedures inclusive of alarm usage and partnering with Restaurant and Facilities.
• Other duties as assigned.

Benefits

• Excellent benefits
• Generous PTO
• Flexible scheduling
• Remote work opportunities
• Paid parental leave
• Safe harbor 401k match
• Paid holidays
• Employee discounts
• Family friendly culture that supports work life balance
• Paid Time Off: 19 days accrued per year, 8 Company Holidays
• Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
• Retirement: 401(k) with 4% Safe Harbor match, no vesting period
• Flexible Spending Accounts & Health Savings Accounts
• Pre-Tax Commuter Benefits
• Supplemental Life and AD&D Insurance
• Accident, Critical Illness & Hospital Confinement Plans
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees