Retail Sales Associate (Electronics Repair)
About The Position
This role at uBreakiFix is for a Retail Sales Expert who combines strong people skills with technical know-how. It's not a typical retail or sales job, but an opportunity to advance a career in tech by working with gadgets and connecting with customers. The position involves providing personalized customer experiences, utilizing communication skills to upsell Asurion's products and services, and working towards sales goals. The role also includes diving into tech repair tasks, assisting with diagnostics, troubleshooting, and repairing electronic devices. The company, Asurion, aims to make tech less intimidating and more useful, offering solutions from cellphone insurance to smart home device support, with a focus on setup, fixes, and replacements. Asurion is a global tech solutions leader that values its employees and operates by "The Asurion Way," emphasizing customer-first service, teamwork, continuous improvement, and integrity.
Requirements
- Previous experience in customer service or retail sales – at least 1 year.
- A natural ability to connect with customers, making them feel heard, valued, and cared for.
- Flexibility to work retail store hours and the ability to multitask easily.
Nice To Haves
- A basic knowledge of electronic devices
Responsibilities
- Be the welcoming face at our uBreakiFix store, providing personalized and human-centric experiences to our customers.
- Utilize communication skills to enrich the customer experience while leveraging our Serve, Solve, Sell™ technique and upsell Asurion’s products & services.
- Work towards achievable sales goals.
- Dive into tech repair tasks with enthusiasm, learning specifics as you go to assist with diagnostics, troubleshooting and repairing customer electronic devices.
- Support the dynamic needs of a retail store environment as a team player and support the surrounding market based on business needs.
- Navigate the intersection of retail, tech, and sales seamlessly using multitasking abilities.
Benefits
- Starting Pay: $18.70 per hour + earn unlimited sales incentives.
- A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
- High-quality paid training.
- Resources, training, and opportunities to elevate your career and support your personal and professional goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
