Retail Sales Associate

Lands' End • Kentwood, MI

56d

About The Position

Job Responsibilities

· Drive sales by utilizing approved consultative selling practices to identify
customer needs and provide appropriate solutions; this can include suggesting
outfitting options and related items to generate multiple unit sales, providing
fitting room assistance, and participating in customer outreach activities

· Provides highest degree of customer service; including courteously,
conversationally greeting customers, adjusting individual customer attention
based on store traffic , suggesting solutions based on customer interest and
needs

· Maintains knowledge of Lands’ End website navigation and leverages this option
for customer solutions when the product is not available in the store

· Processes customer transactions efficiently using the POS and online systems
include sales, returns, exchanges, etc. in accordance to authorized procedure

· Maintains knowledge of Lands’ End products and services, along with current
fashion trends to enhance level of customer service and generate sales

· Performs markdown and other promotional activities as needed

· Responsible for stock replenishment and adhering to visual brand standards

Requirements

• Excellent selling skills
• Ability to communicate effectively with customers and fellow employees
• Ability to receive feedback and take action when appropriate
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks
• Flexibility and adaptable to change
• Availability and flexibility to work varied hours to support the needs of the business
• Ability to stand for long periods of time
• Ability to lift boxes up to 40 lbs.
• Must have weekend availability as needed

Nice To Haves

• Knowledge of Lands’ End merchandise is strongly preferred

Responsibilities

• Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic , suggesting solutions based on customer interest and needs
• Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store
• Processes customer transactions efficiently using the POS and online systems include sales, returns, exchanges, etc. in accordance to authorized procedure
• Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
• Performs markdown and other promotional activities as needed
• Responsible for stock replenishment and adhering to visual brand standards

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed