Retail Sales Associate - Promenade Wine and Spirits - Full Time (Flamingo LV)

Caesars Entertainment•Las Vegas, NV

4d•Onsite

About The Position

The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase. The Retail Associate receives, unpacks, folds and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards. All retail employees should be outgoing, upbeat, energetic and reliable.

Requirements

High School Diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills and abilities.
Ability to obtain/renew all government required licenses or certification, specifically a TAM (Alcohol Awareness), and Health Card where applicable

Responsibilities

Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Blouses and shirts should be buttoned to the top and name tag should be worn at all times.
Maintain customer service levels in accordance with Total Service standards
Embrace the Spotlight on Service
Acknowledge and greet guests with a smile
Be knowledgeable about the Total Rewards program and the benefits it offers the guest
Be courteous and create a warm, friendly atmosphere for the guest
Be knowledgeable of the hotel property and the amenities it has to offer
Assist guest in finding the product requested even if it means calling other stores
Communicate all daily activities to the next shift on duty
Partner with fellow associates to create a strong team
Communicate daily activities to the Supervisor on Duty
Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule
Promote the selling of merchandise and be able to up sell merchandise
Develop an excellent understanding of the product assortment in all the retail stores in order to help facilitate the customer decision making process
Be knowledgeable about the products sold in the stores and alert the Manager to customer product needs so he or she may alert the buyers
Be knowledgeable on register operations
Handle all payment transactions for customer purchases
Endure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.)
Comply with all cash management policies and procedures
Report cash register malfunctions to the Supervisor on Duty
Ensure money is not left unattended at any t
Receive, unpack, fold and put away the daily deliveries of merchandise
High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations
Complete stock counts as requested
Receive the shipments in a timely manner
Merchandise in accordance with the planograms and notify supervisor of any discrepancies
List items needed for replenishment and ensure the information is relayed to the Supervisor on Duty
Inform the Supervisor on Duty if there are overstock items, slow sellers, fast sellers and customer requests
Ensure there is an even balance of sizing within the soft line assortment
Use good guest service to deter theft. Alert the Security Department if you witness a shoplifter
Work with supervisors to display inventory according to planograms
Maintain visual and merchandising standards in accordance with company guidelines as set forth in the Visual Training Handbook
Ensure folding is completed throughout the day and softlines are hung in size order, from the largest size in the front to the smallest size in the back
Participate in store cleanliness by dusting and keeping all areas, including cash wrap, neat and uncluttered
Ensure that the cash wrap is well organized and free of all handwritten notes
Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)
Confirm correct signs are in place on sale items or special purchases
Assist with inventory twice a year
Attend mandatory meetings and training sessions
Complete job assignments as directed by the Supervisor on Duty
Assist with associate sales, inventories and special events as requested