Retail Sales Associate

TJMaxx•Wayne, PA

1d•Onsite

About The Position

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. The Retail Sales Associate is responsible for delivering a Highly Satisfied Customer Experience demonstrated by engaging and interacting with all customers, embodying our REACH (Remember Everyone Affects Customer Happiness) philosophy and maintaining a clean and organized store environment. The role adheres to operational, merchandise, and loss prevention standards and is cross-trained in multiple areas of the store to support business needs.

Responsibilities

Delivering a Highly Satisfied Customer Experience demonstrated by engaging and interacting with all customers
Embodying our REACH (Remember Everyone Affects Customer Happiness) philosophy
Maintaining a clean and organized store environment
Adhering to operational, merchandise, and loss prevention standards
Being cross-trained in multiple areas of the store to support business needs
Role modeling REACH principles with customers
Supporting a positive store culture and embodying all aspects of a Green Culture Pulse
Promoting TJX Rewards credit and loyalty programs
Supporting and responding to Front End coverage as well as Dressing Room and Jewelry needs
Upholding a culture of honesty, integrity, and respect
Communicating accurately and effectively with management and Associates
Accepting recognition and constructive feedback
Adhering to labor laws and Associate meal and break period policies
Maintaining organizational, cleanliness, and recovery standards for sales floor
Participating in maintenance/cleanliness of entire store, e.g. Single Queue, Associate Lounge
Maintaining floor care cleanliness standards including maintenance and operation of the scrubber and buffer
Processing and prepping merchandise for sales floor following Door to Floor and Working Smart principles
Adhering to Front End policy and procedures including ringing sequence and operational controls (RIL, Voids, Refunds, etc.)
Balancing register draws and or cash office as required
Ensuring ‘go backs’ are properly tagged/hung and promptly returned to the sales floor
Maintaining and upholding merchandising philosophy
Adhering and upholding merchandise and signage standards
Partnering with Merchandise Coordinator to create and maintain compelling features, flexing the sales floor as needed
Ensuring merchandise is properly tagged, hung, secured, and coded
Initiating and participating in store recovery as needed
Supporting and participating in store shrink reduction goals and programs
Adhering to operational and loss prevention controls according to company guidelines and policies
Identifying and communicating alert signals and potential safety issues immediately to management/loss prevention to ensure a safe environment
Not engaging in pursuit or apprehension of shoplifters
Performing other duties as assigned