Retail Sales Associate - Seneca

Hearts for the Homeless•West Seneca, NY

2d•$16•Onsite

About The Position

The Retail Sales Associate (RSA) plays a vital role in delivering an excellent shopping experience at the Hearts for the Homeless Thrift Store. This position supports all day-to-day retail operations, including customer service, register transactions, merchandising, store appearance, and collaboration with staff and volunteers. The ideal candidate is customer-focused, dependable, and comfortable working in a fast-paced retail environment.

Requirements

High school diploma or GED preferred
2 years of retail experience preferred
Experience working with volunteers is a plus
Reliable, punctual attendance with flexibility to work scheduled shifts
Ability to multitask in a fast-paced environment
Strong customer service and communication skills
Ability to work independently or as part of a team
Ability to stand for extended periods and lift up to 35 pounds
Basic computer skills, including POS systems, email, Microsoft Word, and Google Docs
Attention to detail and ability to reconcile daily receipts

Nice To Haves

High school diploma or GED preferred
2 years of retail experience preferred
Experience working with volunteers is a plus

Responsibilities

Greet customers as they enter and exit the store in a friendly and professional manner
Provide high-quality customer service in alignment with company standards and scripts
Operate the cash register and point-of-sale system accurately, including cash and credit transactions
Assist customers with product questions and loyalty program sign-ups
Stock shelves and clothing racks to maximize shopping opportunities
Maintain cleanliness and organization of the sales floor, fitting rooms, register area, restrooms, and other public areas
Remove unsold merchandise as directed and assist with inventory needs
Support store opening and end-of-day closeout procedures
Work collaboratively with staff and volunteers, providing clear direction when needed
Communicate customer service issues, register discrepancies, and operational concerns to management
Attend required trainings and staff meetings
Follow company policies, procedures, and code of conduct
Perform other duties as assigned