Retail Sales Associate, White Marsh - Full Time

Macy's•White Marsh, MD

8h•Onsite

About The Position

As a Retail Selling Colleague, you are responsible for blending effective selling techniques with genuine hospitality to create exceptional shopping experiences. This involves understanding customer needs, offering personalized recommendations, and connecting them with suitable products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach are key to turning routine visits into memorable moments. You are expected to achieve selling goals by actively engaging customers and employing smart selling behaviors, building trust, meeting sales targets, and fostering loyalty. This role extends beyond being a cashier, focusing on the customer experience, teamwork, and maintaining a clean, organized, and inviting shopping environment.

Requirements

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Ability to understand and communicate effectively with customers, co-workers, and supervisors
Ability to read and understand employment policies and safety rules/procedures in English
Comfortable communicating and collaborating with customers and colleagues
Ability to meet daily sales goal challenges
Enjoy meeting people, learning about them, and sharing information
Resourceful and eager to start a new venture and can adapt to changing priorities
Ability to work independently and as part of a team
Proficiency in handling electronic devices

Responsibilities

Begin each day energized and ready to make an impact, wearing a name badge with pride, greeting teammates, and ensuring the sales floor is clean, organized, and prepared for customers.
Review sales goals, learn about new arrivals and top-selling items, and stay updated on current trends and promotions to engage, educate, and sell with confidence.
Focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships for repeat visits.
Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
Finish Strong by sharing Loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.
Support one another with honesty, care, and collaboration to better serve customers and communities.
Strive to improve every day, take pride in work, achieve sales goals, and learn from each other to deliver individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Opportunity to join Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice