Retail Sales Associate, Alderwood - Full Time

Macy's•Lynnwood, WA

5h•Onsite

About The Position

As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty - making each visit both meaningful and successful. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in. Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence. On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back. They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name. We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Requirements

Good understanding of products to provide expert guidance to customers.
Comfortable communicating with customers virtually, via phone, and in person.
Ability to build customer relationships, achieve sales goals, and participate in sales-boosting events.
Proficiency in utilizing point of sale technology and applications for selling and fulfilling orders.
Self-driven to continuously learn about product knowledge, trends, and complete Macy’s educational training.
Excellent interpersonal skills to work effectively with colleagues and across departments.
Ability to collaborate with the team to drive sales and deliver customer experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Enjoy meeting people, learning about them, and sharing information.
Resourceful, eager to adapt to changing priorities, and capable of working independently and within a team.
Ability to handle electronic devices.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules/procedures in English.
No prior education or experience required.

Responsibilities

Blend selling with genuine hospitality to create standout shopping experiences.
Understand customer needs and offer personalized product recommendations.
Achieve selling goals through customer engagement and smart selling behaviors.
Build customer trust, meet sales targets, and inspire loyalty.
Help keep the shopping space clean, organized, and inviting.
Ensure the sales floor is clean, organized, and prepared for customers.
Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
Greet and connect with customers in a friendly and genuine way, making eye contact and creating personal conversations.
Recommend products by asking questions to identify customer needs and inspiring purchases.
Offer options and solutions to customers to complete sales.
Share Loyalty program benefits and ensure customers have all they need.
Master store products, services, loyalty programs, and Macy’s sales systems.
Maintain department recovery standards, including selling floor and fitting rooms.
Deliver optimal merchandise execution presentation, ensure accurate pricing, and process markdowns.
Foster an environment of acceptance and respect, strengthening relationships with colleagues, customers, and communities.
Support teammates with honesty, care, and collaboration.
Strive for continuous improvement, take pride in work, and learn from others to achieve individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Opportunity to build community by joining one of our Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice