Retail Sales Associate

King Ranch

6h•Onsite

About The Position

The Retail Sales Associate at King Ranch, Inc. is responsible for providing professional customer service, assisting with sales, demonstrating product knowledge, and maintaining the store's appearance and merchandise. This role involves processing transactions, promoting the King Ranch brand, and personalizing leather goods. The company values teamwork, honesty, accountability, willingness to learn, and excellence, seeking individuals who embody these core values to contribute to its legacy.

Requirements

Must be able to work a flexible schedule including weekends and holidays.
Must have 1 year of retail or customer service experience.
Ability to work in a fast-paced environment and pick up information quickly.
Ability to effectively problem solve and resolve conflicts within a retail environment.
Team Player.
Genuine interest and enthusiasm in the King Ranch brand, leather goods, the outdoors, craftsmanship, apparel, etc. or willingness to learn.
Meticulous attention to detail in all aspects of work, from product handling to customer interactions.
Excellent verbal and written communication skills including how to engage customers.
Must have a high school diploma.

Nice To Haves

Previous experience in luxury goods or in the outdoor industry.
Technical background in platforms such as Shopify, NetSuite, and Oracle.

Responsibilities

Assist customers in the selection of goods ensuring that each customer receives professional service in person and on the phone.
Be proficient with up-selling and cross-selling merchandise.
Provide a friendly, professional, and inviting environment for customers to demonstrate a hospitality-based approach to retail. This includes greeting and acknowledging customers as well as engaging in meaningful conversations.
Demonstrate solid product knowledge, including function and care.
Maintain an awareness of all merchandise promotions, sales, and advertisements.
Assist in floor moves, merchandising, display maintenance and store housekeeping.
Assist in processing and replenishing merchandise.
Participate in receiving and monitoring floor stock.
Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention.
Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
Communicate customer requests to management.
Promote and answer questions about the history of King Ranch to customers.
Transfer and stock materials for the store.
Stamp (personalize) selected leather goods.