RETAIL SALES ASSOCIATE

Marders•Town of Southampton, NY

10d•$40 - $55

About The Position

For nearly 50 years, Marders has been a trusted name and industry leader in the Hamptons, shaping exceptional outdoor environments through innovative environmental design, installation, maintenance, and horticultural care. Our team of skilled professionals brings creativity, expertise, and passion to every project—delivering work that is both modern and timeless. Our Vision - Be known throughout our community, among our customers, and within our industry as a company that challenges the status quo with our people, products, and practices, striving for professional excellence. We are customer-obsessed, with an environmental focus on the health and wellness of gardens, properties, and landscapes. We aim to become the model for what a garden center and a landscape/property care company should be. We also believe in taking care of our team just as well as we take care of our clients. Marders offers employees a competitive benefits package—including an exceptional medical plan, 401(k) with company matching and discretionary contributions, and discretionary bonuses. Joining Marders means becoming part of a visionary company with deep roots, strong values, and an exciting future. If you’re passionate, motivated, and looking to grow within a company that leads the way in the Hamptons, Marders is where your career can truly flourish. If you enjoy working in a beautiful environment and providing top-notch customer service, this is the opportunity for you! Role Summary Product knowledge of Marders’ plants, products, and services is a fundamental requirement of the Retail Sales Associate role. Sales Associates drive sales by delivering exceptional service, building authentic client relationships, and consistently meeting or exceeding sales goals. Must be able to work weekends.

Requirements

4-year degree in horticulture or 4+ years of relevant experience in horticulture, landscaping, or garden retail.
Working knowledge of annuals, perennials, trees, and shrubs, and their proper care.
Knowledge of soils, fertilizers, and plant health, with the ability to identify common plant issues and recommend appropriate solutions.
Familiarity with local growing zones and common deer and pest challenges affecting plants in the region.
Ability to confidently recommend plants and garden products while suggesting complementary items to customers.
Strong communication and customer service skills with the ability to build relationships with clients.
Interest in organic gardening, sustainable practices, and environmentally responsible gardening methods.

Nice To Haves

Additional horticultural training, such as biodynamics, herbalism, or arboriculture, is considered a plus.

Responsibilities

To give the customer the best experience. ensure all team members know all Marders’ products.
Maintain strong knowledge of Marders plant material, products, and services, and be able to describe them clearly to customers.
Educate clients on plant care, proper soil conditions, fertilizers, and organic gardening practices.
Maintain knowledge of Annuals, Perennials, Trees & Shrubs.
Make an authentic first impression to welcome and connect with customers, doing what it takes to create a seamless and enjoyable experience for our clients.
Support floor sales by recommending complementary products and identifying add-on opportunities for customers.
Review the daily sales report and track progress toward daily and weekly sales goals.
Execute register transactions and operate the POS system as needed to support floor sales.
Maintain visually compelling plant and product displays that meet Marders’ merchandising standards.
Assist in tagging, replenishing, and offloading as needed to support receiving and operational tasks as directed.
Communicate effectively with clients and colleagues while using Acumatica and established clienteling protocols to conduct daily clienteling and follow-up.
Share feedback, insights, and ideas with the management team and voice concerns constructively as they occur.
Understand the importance of environmental issues and support company efforts to enforce recycling, reduction of plastic and waste (including proper separation of compost, plastics, glass, paper, and food waste).
Be available during peak business periods, including weekends, holidays, and special events.
Perform all other duties as assigned.
Greet and assist customers in selecting plants, trees, and garden products that meet their needs.
Drive sales by recommending plants, garden products, and complementary add-on items.
Use plant and product knowledge to provide care guidance, gardening advice, and design suggestions.
Promote seasonal merchandise and key product categories to support store sales goals.
Resolve customer questions or concerns in a professional and timely manner.