Retail Sales Associate

The TJX Companies, Inc.•Salisbury, MD

1d•Onsite

About The Position

At TJX Companies, the Retail Sales Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. The role adheres to all operational, merchandise, and loss prevention standards. Associates may be cross-trained to work in multiple areas of the store to support business needs. TJX is a Fortune 100 company and the world’s leading off-price retailer, with a vibrant team that embraces diversity, fosters collaboration, and prioritizes development across its global Home Offices, Distribution Centers, and Retail Stores (TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx). The company offers abundant opportunities to learn, thrive, and make an impact, emphasizing honesty, integrity, and respect. TJX considers all applicants for employment without regard to various protected characteristics and provides reasonable accommodations to qualified individuals with disabilities.

Requirements

Possesses excellent customer service skills
Able to work a flexible schedule to support business needs
Possesses strong communication and organizational skills with attention to detail
Capable of multi-tasking
Able to respond appropriately to changes in direction or unexpected situations
Capable of lifting heavy objects with or without reasonable accommodation
Works effectively with peers and supervisors

Nice To Haves

Retail customer experience preferred

Responsibilities

Delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment
Adhering to all operational, merchandise, and loss prevention standards
May be cross-trained to work in multiple areas of the store in order to support the needs of the business
Role modeling established customer experience practices with internal and external customers
Supporting and embodying a positive store culture through honesty, integrity, and respect
Accurately ringing customer purchases/returns and counting change back to customer according to established operating procedures
Promoting credit and loyalty programs
Maintaining and upholding merchandising philosophy and following established merchandising procedures and standards
Accurately processing and preparing merchandise for the sales floor following company procedures and standards
Initiating and participating in store recovery as needed throughout the day
Maintaining all organizational, cleanliness, and recovery standards for the sales floor and participating in the maintenance/cleanliness of the entire store
Providing and accepting recognition and constructive feedback
Adhering to all labor laws, policies, and procedures
Supporting and participating in store shrink reduction goals and programs
Participating in safety awareness and maintaining a safe environment
Other duties as assigned