Retail Sales Associate (Palo Alto)

KEEN Footwear•Palo Alto, CA

13h•$22•Onsite

About The Position

KEEN Garage Retail Sales Associates are the front face of our brand. These individuals provide brand and product knowledge, along with service and selling excellence in our store, with a creative, unique approach, and bring what we call the “KEEN Factor.”

Requirements

Previous retail or customer service experience preferred
Demonstrated ability to be a strong team player
Availability and flexibility to work weekends, evenings, and holiday shifts
Ability to learn, retain, and communicate product knowledge
Strong interpersonal and verbal communication skills
Sound judgment and problem-solving skills
Understands the importance of and embraces diversity in the workplace
Ability to lift up to 30 pounds
Must be able to frequently use a ladder and/or stairs, bend and stoop to retrieve stock
Must be able to stand and move about the store for full shifts (shifts are typically 4-8 hours)
Must have visual acuity and be able to operate a point-of-sale system

Responsibilities

Be an ambassador of the KEEN brand and bring your unique style and passions to the KEEN customer
Listen to understand the needs of the consumer
Demonstrate product expertise and sales confidence
Provide exceptional customer service with a fan first approach ensuring no fan is left out of the fun KEEN Garage experience
Facilitate any post-purchase product resolution, and accommodate all customers’ needs
Facilitate consumer warranties on a case-by-case basis
Ability to maintain the merchandise to KEEN's high standards
Help facilitate and encourage customers to engage in store events
May be accountable for store opening and closing duties including cash management and banking deposits
Utilize the point-of-sale system
Help in inventory movement and organization
Contribute to an environment of trust and mutual respect
Maintain a strong commitment to teamwork and concern for others
Seek growth and learning opportunities
Use effective communication and listening skills
Exhibit a high level of personal responsibility and ownership
Self-motivated to drive a problem through to resolution
Continued commitment to the success of projects and day-to-day operations