Saatva-posted about 7 hours ago
$21 - $21/Yr
Full-time • Entry Level
Onsite • Atlanta, GA
11-50 employees

Saatva is blazing a new trail in retail excellence. We are looking for dedicated Sleep Guides to join our nationwide network of state-of-the-art Viewing Rooms. Saatva Viewing Room Sleep Guides are the heartbeat of every brick-and-mortar retail location. They take pride in thrilling our guests by providing an immersive and elevated experience with our full range of mattresses. The Sleep Guide embodies Saatva luxury with a sophisticated level of service, expert knowledge of Saatva mattresses and bedding, and the desire to truly help others discover the power of a great night’s sleep.

  • Engage with customers and team members in person during scheduled shifts.
  • Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues.
  • Maintain timely and regular attendance as a key performance expectation during all scheduled shifts.
  • Be available to work weekends and major retail holidays.
  • Deliver a world-class experience to our customers.
  • Become a product expert to confidently assist customers.
  • Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor as needed.
  • Preferred Experience: 1-2 years of retail sales or customer service experience; however, we’re willing to train the right candidate!
  • Additional Experience: 1 year of telecommunications or call center experience is preferred.
  • Exceptional oral and written communication skills.
  • Strong interpersonal abilities to build rapport effortlessly with customers and team members.
  • A passion for delivering outstanding customer experiences.
  • Well-organized with excellent multitasking skills and a commitment to completing tasks with high-quality results.
  • Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously.
  • Positive attitude (we value and hire nice people!).
  • Competitive Compensation: $21/hour
  • Medical, Dental, and Vision Insurance
  • Paid Vacation
  • Annual Bonus Program
  • 401K with Employer Match
  • FSA/HSA/Commuter Benefits
  • Discounted Blink Gym Membership
  • Employee and Friends & Family Discounts on Products
  • Collaborative and supportive team environment
  • Referral Bonus Program Eligible
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