Retail Sales Associate (In-Store Sales)

AAA Mid-Atlantic•Abingdon, MD

1d•Onsite

About The Position

AAA Club Alliance is actively hiring for an experienced full-time Retail Sales Associate. This role is crucial for delivering exceptional service and driving sales success within a dynamic retail environment. The Associate will be responsible for consistently up-selling and cross-selling various AAA products, including new memberships, credit cards, and insurance referrals. A key part of the position involves assisting members with domestic travel planning, which includes booking car rentals, hotels, and providing travel resources like maps, tour books, and triptiks. Additionally, the Retail Sales Associate will support Roadside Assistance by answering overflow calls during peak volumes to ensure timely service. The role also requires serving as a backup for cashiering, Tag and Title, and IDEMIA services where applicable. AAA Club Alliance emphasizes a welcoming and inclusive workplace, fostering an environment where team members can thrive and support each other while serving nearly 7.4 million members across 13 states and Washington, D.C.

Requirements

Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
Notary Public designation or willingness to obtain with 6 months of employment.
High school diploma or equivalent required.
Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Nice To Haves

Basic geography knowledge is beneficial.

Responsibilities

Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

Benefits

Starting base compensation for this position is $17.18 to $21.97/hourly.
Eligible to earn incentive pay, with an average payout of $162.00 - $389.00 per month.
Accrue up to three weeks of paid time off during your first year.
Medical, Dental, and Vision plan options.
Up to 2 weeks Paid parental leave.
401k plan with company match up to 7%.
2+ weeks of PTO within your first year.
Paid company holidays.
Company provided volunteer opportunities + 1 volunteer day per year.
Free AAA Membership.
Continual learning reimbursement up to $5,250 per year.
Wide array of benefits that give Associates piece of mind– even after retirement.