Retail Sales Associate - Erie

Buckeye Broadband•Perkins Township, OH

35d•Onsite

About The Position

The Broadband Experience Consultant is responsible for promoting and selling Buckeye products and services to both new and existing customers while engaging them in an interactive retail store location and communicates effectively with customers to inform them of the features, benefits, and use of all products and services Buckeye offers. The Broadband Experience Consultant provides a focused needs analysis that allows the consultant to advise Buckeye customers on their purchasing decisions with recommendations of technology solutions and collaborates, thoroughly educates, and demonstrates the advantages of the customer’s recommended package while they are inside the Buckeye store. The Broadband Experience Consultant maintains a strong customer focus on and off the sales floor which allows the consultant to transform all interactions into positive customer experiences and is a brand advocate that promotes all of Buckeye’s products and services while staying educated on the competition within the market place. The Broadband Experience Consultant is a team player who builds relationships with other employees and customers while balancing the needs of our customers, our co-workers, and Buckeye Broadband. The Broadband Experience Consultant reports directly to the assigned Supervisor, Broadband Experience. There are no direct reports to this position.

Requirements

High School Diploma or equivalent – required
Understanding of multiple computer operating systems i.e. Windows, iOS, Android – required
Drive to succeed in a quota-based sales environment – required
Strong communication skills and ability to relate to customer needs – required
Ability to work independently & work flexible hours – required
Must be able to pass our comprehensive background and drug screen - required
Background record that meets Company standards
Reliable means of transportation at all times
Punctuality and good attendance
Present professional appearance and demeanor
Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.

Nice To Haves

1-3 year(s) sales experience – preferred

Responsibilities

Provide superior customer service with all customer interactions.
Evaluate customers’ potential product needs and make appropriate recommendations
Communicate and develop rapport with customers and other employees
Provide strong understanding and enthusiasm around technology, especially around Buckeye products and services.
Maintain detailed sales product knowledge, including information about competitor’s options
Strict standards for supplying accurate information to customers regarding billing invoices, cycles, procedures and processes, products, services, and the company
Maintain strict standards for accurate completion of all assigned tasks, customer order entry, and documentation of support
Work in a fast pace, high-volume environment and, where applicable, cover multiple store locations throughout the operating area; may be asked to travel to other store or lobby locations for additional support
Own issue resolution through collaboration with customer operations management, customer follow-up, along with warm hand-offs to other departments and Buckeye related companies when necessary
100% accuracy in verifying field appointment times with customers; rescheduling field appointments as requested by a customer
Manage store inventory, process equipment transactions, and handle high volumes of cash and other payment activity with focus on maximizing the customer experience
Servicing customers efficiently and thoroughly in a positive manner as outlined by the Management Team
Using the PC workstation and/or tablet to access customers’ accounts in order to assist customers with their needs
Insuring the confidentiality of all customer information
Actively promoting the sales and retention of the Company’s services to our customers and co-workers to achieve an above average sales performance monthly
Working with other team members to help reach store goals
Actively pursuing the unauthorized use of the Company’s products and services
Meeting the standards set forth by the management
Attendance at monthly department trainings and team meetings as assigned by the Management Team
Accurately using ADP and following appropriate protocol when late for work as outlined in the attendance procedure
Keep the store neat and organized
Data Entry tasks as assigned
Performing any miscellaneous departmental duties as needed
Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times
Performing any miscellaneous department duties as needed.