Retail Sales Associate - 6515

The UPS Store #6515•Fresno, CA

2d•Onsite

About The Position

The Center Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. This is a sales position, you will be required to meet certain goals on a daily/monthly basis. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. This position will be at our Fresno location. 7726 N First St Fresno, CA 93720 THIS IS NOT A POSITION WITH UPS. WE ARE A FRANCHISE. OPEN AVAILABILITY RECOMMENDED, WEEKEND AVAILABILITY REQUIRED.

Requirements

High school diploma or GED required
Retail/customer service experience
Good communication and people skills
Able to cross-sell and up-sell products and services
Excellent packing skills
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 40+ pounds

Responsibilities

Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, The UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents