Retail Sales Associate Full Time

BJ's Wholesale Club • Rotterdam, NY

21h • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day, helping families save on what matters most. The company is a team built on purpose and opportunity. At BJ’s Wholesale Club, team members are at the heart of everything, supported by a comprehensive benefits package. The company is driven by a powerful purpose: taking care of the families who depend on them, with over 8 million members relying on them for unbeatable value and convenience. Headquartered in Marlborough, Massachusetts, BJ’s is a leading membership warehouse club with over 250 clubs, nearly 200 BJ’s Gas® stations and eight distribution centers across 21 states. BJ’s offers high-quality fresh produce, meat, deli and bakery items, as well as apparel, electronics, home goods, and more, all at unbeatable value. Members can shop in clubs, online, or with curbside pickup. The Retail Sales Associate is responsible for executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. This role also handles merchandise returns, exchanges, pick-ups, and general customer service inquiries, providing excellent and efficient member service. Team members are expected to carry out assigned job functions, support club policies and compliance, act with honesty and integrity, ensure a safe and positive environment, embrace inclusion and diversity, work collaboratively, achieve goals, move with speed and agility, innovate, adapt, and maintain a friendly and positive attitude. The role involves delivering service excellence, resolving member concerns, and ensuring a safe and positive experience for members. Daily commitment to GOLD Member Standards includes greeting, anticipating, and appreciating members, and being fast and friendly. Club Standards involve working as a team to deliver a 'Grand opening look daily,' ensuring all items are stocked, promotional plans are executed, signage is accurate, and the club is clean and organized. The associate should also understand how to access and read production and/or financial performance reporting for their department and see the connection between consistent execution and positive business impact.

Requirements

• Results driven with proven success in goal achievement.
• Regular, predictable, full attendance is an essential function of this job.

Nice To Haves

• Prior front line/customer service or previous sales experience.
• Basic math skills.
• Computer proficiency.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Executing Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs.
• Handling merchandise returns, exchanges, pick-ups, and general customer services inquiries.
• Providing excellent and efficient member service.
• Carrying out job functions and responsibilities as assigned.
• Supporting the application of club policies, procedures and compliance.
• Acting with honesty and integrity and leading with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
• Ensuring a safe and positive environment for members and each other.
• Embracing inclusion and diversity, by working together with collaboration and respect.
• Working as a team to achieve goals.
• Moving with speed and agility in everything.
• Innovating and adapting.
• Maintaining a friendly and positive attitude.
• Delivering service excellence through all points of contact.
• Resolving and deescalating to address every member concern.
• Ensuring a safe and positive environment and experience for the members.
• Greeting, Anticipating, Appreciating (GAA) members.
• Being Fast and Friendly.
• Working as a team to deliver GOLD club standards daily.
• Working with commitment and pride to deliver GOLD- Grand opening look daily.
• Ensuring all items are stocked and promotional plans executed.
• Maintaining visible accurate signage.
• Keeping the club clean and organized, inside and out.
• Understanding how to access and read production and/or financial performance reporting for the department.
• Seeing the connection between consistent execution and the positive impact it can have on the business.
• Promoting the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converting potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Selling BJ’s membership products to potential new and existing members with high energy and determination.
• Driving toward goal achievement, defined by business established benchmarks and results.
• Exhibiting clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivering superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Following tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolving Member concerns in a courteous and timely manner.
• Escalating issues to PIC and MOD when necessary.
• Assisting with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintaining all club policies and procedures.
• Performing other duties as assigned, including working in other departments as needed.

Benefits

• Weekly Pay
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees