Retail Sales Associate - Part Time

Sunnyside•Framingham, MA

4h•Onsite

About The Position

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Their portfolio of in-house cultivated and manufactured brands features high-quality cannabis products. Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through passionate employees, focusing on Social Equity and Educational Development (SEEDTM) to ensure equal opportunity. The company aims to revolutionize and lead the nation’s cannabis industry with a focus on quality, consistency, integrity, and professionalism. The Wellness Advisor of Sunnyside is responsible for advising customers (recreational, medicinal, and caregivers) in selecting proper cannabis products and acting as an ambassador of the company’s mission. This role involves using customer service, product knowledge, and adherence to state compliance regulations to ensure a best-in-class experience, covering the customer lifecycle from check-in to consultation, order fulfillment, and checkout. Compliance with applicable state and company regulations is paramount. Sunnyside emphasizes employee experience, offering training, development, diversity, and authenticity, leading to personal and professional growth. As a Wellness Advisor, employees gain fundamental cannabis product knowledge, industry compliance standards, training for diverse customer interactions, a unique consultative sales experience, and dynamic experience combining problem-solving, inventory management, teamwork, technical skills, and customer service. Dispensaries are typically open 7 days a week, requiring flexibility for opening/closing shifts, weekends, and holidays. Part-time schedules are 15-25 hours a week, typically based around peak hours.

Requirements

High School Diploma or equivalent.
Minimum 1 year experience in customer service.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
Must be 21 years of age or older to apply.
Must comply with all legal or company regulations for working in the industry.
Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Nice To Haves

Retail or hospitality experience.

Responsibilities

Greet customers, ensuring a best-in-class experience.
Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
Apply effective selling and cross-selling techniques to build baskets.
Verify proper documentation and ID for customers.
Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
Label and package customer orders.
Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
Perform routine inventory counts of all products.
Ensure product stock is organized and meets compliance regulations.
Assist managers with organizing sales floor merchandise and product displays.
Ensure security measures and safety compliance in the store according to Company SOPs.
Assist in keeping the store an organized and clean environment for customers and team.
Escalate any employee or customer issues to management.