Retail Sales Associate Full Time

BJ's Wholesale Club • Howell Township, NJ

1d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day, helping families save on what matters most. The company is built on purpose and opportunity, offering a comprehensive benefits package to support team members' health, well-being, and future. The Retail Sales Associate is responsible for executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. This role also handles merchandise returns, exchanges, pick-ups, and general customer service inquiries, providing excellent and efficient member service. Team members are expected to carry out assigned job functions, support club policies and procedures, strive for flawless execution, act with honesty and integrity, lead with the member in mind, ensure a safe and positive environment, embrace inclusion and diversity, work collaboratively, move with speed and agility, innovate, adapt, and maintain a friendly and positive attitude. The role involves delivering service excellence, resolving member concerns, and ensuring a safe and positive experience for members, adhering to GOLD Member Standards (Greet, Anticipate, Appreciate) and Fast, Friendly Full, Fresh, Clean Club Standards. Team members should understand how to access and read production and/or financial performance reporting for their department and see the connection between consistent execution and positive business impact. BJ’s Wholesale Club is driven by a powerful purpose: taking care of the families who depend on them. With over 8 million members, BJ’s is a leading membership warehouse club headquartered in Marlborough, Massachusetts, with over 250 clubs, nearly 200 BJ’s Gas® stations, and eight distribution centers across 21 states. BJ’s offers high-quality fresh produce, meat, deli, bakery items, apparel, electronics, home goods, and more at unbeatable value, allowing members to shop in clubs, online, or with curbside pickup.

Requirements

• Results driven with proven success in goal achievement.

Nice To Haves

• Prior front line/customer service or previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Executing Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyatly Programs.
• Handling merchandise returns, exchanges, pick-ups, and general customer services inquiries.
• Providing excellent and efficient member service.
• Carrying out job functions and responsibilities as assigned.
• Supporting the application of club policies, procedures and compliance.
• Acting with honesty and integrity and leading with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
• Ensuring a safe and positive environment for members and each other.
• Embracing inclusion and diversity, by working together with collaboration and respect.
• Working as a team to achieve goals.
• Moving with speed and agility in everything we do.
• Innovating and adapting so we can move as fast as the world around us.
• Maintaining a friendly and positive attitude.
• Delivering service excellence through all points of contact.
• Resolving and deescalating to address every member concern.
• Ensuring a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA).
• Working as a team to deliver GOLD club standards daily.
• Working with commitment and pride to deliver GOLD- Grand opening look daily.
• Ensuring all items are stocked and promotional plans executed.
• Maintaining visible accurate signage.
• Keeping the club clean and organized, inside and out.
• Understanding how to access and read production and/or financial performance reporting for the department.
• Promoting the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converting potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Selling BJ’s membership products to potential new and existing members with high energy and determination.
• Driving toward goal achievement, defined by business established benchmarks and results.
• Exhibiting clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivering superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Following tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolving Member concerns in a courteous and timely manner.
• Escalating issues to PIC and MOD when necessary.
• Assisting with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintaining all club policies and procedures.
• Performing other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed