Retail Sales Associate Part Time

BJ's Wholesale Club•Deptford, NJ

1d•Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day, helping families save on what matters most. The company is built on purpose and opportunity, offering a comprehensive benefits package to support team members' health, well-being, and future. This position is responsible for executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. It also involves handling merchandise returns, exchanges, pick-ups, and general customer service inquiries, providing excellent and efficient member service.

Requirements

Results driven with proven success in goal achievement

Nice To Haves

Prior front line/customer service or previous sales experience
Basic math skills
Computer proficiency

Responsibilities

Execute Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs.
Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries.
Provide excellent and efficient member service.
Support the application of club policies, procedures, and compliance.
Act with honesty and integrity, leading with the member in mind to address and escalate concerns.
Ensure a safe and positive environment for members and team members.
Embrace inclusion and diversity, working collaboratively and respectfully.
Work as a team to achieve goals, moving with speed and agility.
Innovate and adapt to changes in the environment.
Maintain a friendly and positive attitude.
Deliver service excellence through all points of contact.
Resolve and deescalate member concerns.
Work as a team to deliver GOLD club standards daily, ensuring a grand opening look, stocked items, executed promotional plans, accurate signage, and a clean and organized club.
Understand how to access and read production and/or financial performance reporting for the department.
Promote the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
Convert potential members by actively and effectively pitching all membership programs.
Sell BJ’s membership products to potential new and existing members with high energy and determination.
Drive toward goal achievement, defined by business established benchmarks and results.
Exhibit clear understanding of all BJ’s Membership options and Co-Brand credit card.
Deliver superior customer service to Members as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
Follow tax exempt/resale membership policies regarding retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
Resolve Member concerns in a courteous and timely manner, escalating issues to PIC and MOD when necessary.
Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
Maintain all club policies and procedures.
Perform other duties as assigned, including working in other departments as needed.
Ensure regular, predictable, full attendance.

Benefits

Weekly Pay
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

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