Retail Sales Associate - Full Time (Caesars Palace LV)

Caesars Entertainment•Las Vegas, NV

1d•Onsite

About The Position

The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase. The Retail Associate receives, unpacks, folds and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards. All retail employees should be outgoing, upbeat, energetic and reliable.

Requirements

Knowledge of customer service standards and selling techniques
Ability to learn and retain information regarding products, rewards programs, and hotel amenities
Ability to operate cash registers and process transactions accurately
Ability to follow company policies, procedures, and visual merchandising guidelines
Strong communication skills for working with guests, associates, and supervisors
Ability to work effectively as part of a team
Dependable attendance and punctuality in accordance with company guidelines
Ability to stand for extended periods of time
Ability to perform repetitive tasks such as folding, hanging, and stocking merchandise
Ability to lift, carry, and transport merchandise and supplies
High-volume retail environments may require additional physical labor, including stocking coolers and transporting stock from remote storage locations
Ability to maintain focus and accuracy while handling cash and operating registers
Ability to work in a fast-paced retail environment
Ability to use good guest service awareness to help deter theft and notify Security when needed
Ability to maintain a clean, organized, and safe work environment

Responsibilities

Maintain customer service levels in accordance with Total Service standards
Embrace the Spotlight on Service
Acknowledge and greet guests with a smile
Be courteous and create a warm, friendly atmosphere for the guest
Be knowledgeable about the Total Rewards program and the benefits it offers the guest
Be knowledgeable of the hotel property and the amenities it has to offer
Assist guests in finding requested products, including calling other stores if needed
Partner with fellow associates to create a strong team
Communicate all daily activities to the next shift and the Supervisor on Duty
Promote the selling of merchandise and upsell products
Develop an excellent understanding of product assortments across all retail stores
Be knowledgeable about products sold and alert management of customer product needs
Be knowledgeable on register operations and handle all payment transactions
Ensure necessary supplies are in place for the next shift (register tape, bags, tissue, etc.)
Comply with all cash management policies and procedures
Report cash register malfunctions to the Supervisor on Duty
Ensure money is not left unattended
Receive, unpack, fold, and put away daily merchandise deliveries
Complete stock counts as requested
Receive shipments in a timely manner
Merchandise according to planograms and notify supervisors of discrepancies
List items needed for replenishment and relay information to the Supervisor on Duty
Inform the Supervisor on Duty of overstock items, slow sellers, fast sellers, and customer requests
Ensure balanced sizing within softline assortments
Work with supervisors to display inventory according to planograms
Maintain visual and merchandising standards per company guidelines
Ensure folding is completed throughout the day and softlines are hung in proper size order
Confirm correct signage is in place for sale or special purchase items
Assist with physical inventory counts twice a year
Attend mandatory meetings and training sessions
Complete job assignments as directed by the Supervisor on Duty
Assist with associate sales, inventories, and special events as requested