Retail Sales Associate - Full Time

Sunnyside•Proctorville, OH

10h•Onsite

About The Position

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry, founded in 2013. Their mission is to normalize and professionalize cannabis through passionate employees, focusing on quality, consistency, and integrity. The company operates Sunnyside® dispensaries, which provide a welcoming, positive, judgement-free place for customers. Cresco Labs also has a Social Equity and Educational Development (SEEDTM) initiative to ensure equal opportunity in the cannabis industry. At Cresco, the aim is to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction, bringing legitimacy to the industry through integrity and adherence to regulations. The Wellness Advisor (Retail Sales Associate) at Sunnyside is responsible for advising customers (recreational, medicinal, and caregivers) in selecting appropriate cannabis products and acting as an ambassador for the company's mission. This role requires strong customer service, product knowledge, and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors manage the entire customer lifecycle from check-in to consultation, order fulfillment, and checkout. Compliance with applicable state and company regulations is paramount. The role offers opportunities to learn cannabis product knowledge, industry compliance standards, navigate customer interactions, and gain experience in a dynamic role combining problem-solving, inventory management, teamwork, technical skills, and customer service. Dispensaries are typically open 7 days a week, requiring flexibility for opening, closing, weekends, and holidays.

Requirements

High School Diploma or equivalent.
Minimum 1 year experience in customer service.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
Must be 21 years of age or older to apply
Must comply with all legal or company regulations for working in the industry
Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Nice To Haves

Retail or hospitality experience preferred.

Responsibilities

Greet customers, ensuring a best-in-class experience.
Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
Apply effective selling and cross-selling techniques to build baskets.
Verify proper documentation and ID for customers.
Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
Label and package customer orders.
Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
Perform routine inventory counts of all products.
Ensure product stock is organized and meets compliance regulations.
Assist managers with organizing sales floor merchandise and product displays.
Ensure security measures and safety compliance in the store according to Company SOPs.
Assist in keeping the store an organized and clean environment for customers and team
Escalate any employee or customer issues to management.