retail sales associate
About The Position
The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience, particularly with Hard Rock merchandise, which is a unique part of the business. This role requires a special person to create the experience, assuming the role of tour guide, communicator, entertainer, memorabilia curator, and musician (at heart). The company values its team members' health and well-being, offering a comprehensive benefits package that allows them to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. Native Americans receive preference in accordance with Tribal Laws. The position focuses on assuring the complete satisfaction of each and every guest, creating memorable experiences, and entertaining guests to create “Raving Fans”. The company, Seminole Hard Rock Support Services, supports brands like Hard Rock International, which was acquired by the Seminole Tribe of Florida, the first transaction of its kind by a Native American tribe, and aims to bring fun and excitement to team members and guests.
Responsibilities
- Greeting guests
- Answering questions - accurately and politely
- Answering the phone
- Making proficient sales transactions - using a point-of-sale system
- Handling cash and other forms of payment
- Maintaining proper cash drawer balances
- Directing guests to areas/restrooms
- Demonstrating impeccable product knowledge
- Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
- Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)
- Maintaining a clean and organized store
- Maintaining proper product stock levels – through retail pulls & inventories
- Displaying Retail product – through HRC’s visual display standards
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
- Assuring the complete satisfaction of each and every guest
- Creating memorable experiences
- Entertaining guests to create “Raving Fans”
Benefits
- comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance
- Benefits may vary with employment status
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
