Retail Sales Associate, Willowbrook Mall - Flex

Macy's • Houston, TX

131d

About The Position

As a Retail Selling Flex Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty - making each visit both meaningful and successful. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Effective communication skills with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules in English.
• Resourceful and adaptable to changing priorities.
• Comfortable using electronic devices and technology.

Nice To Haves

• Experience in retail or customer service.
• Ability to handle cash register transactions.
• Interest in learning about products and sharing information.

Responsibilities

• Greet teammates and customers with a warm hello.
• Ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals and stay informed about new arrivals and promotions.
• Engage with customers, offering personalized recommendations.
• Maintain a shoppable space by recovering the floor and fitting rooms.
• Share loyalty program benefits and ensure customer satisfaction.
• Support team dynamics and collaborate with colleagues.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Performance-based incentives.
• Employee Assistance Program with mental health counseling.
• Continuous learning and leadership development opportunities.

What This Job Offers

• Career Level: Entry Level
• Industry: General Merchandise Retailers