About the position
As a Retail Sales Associate, also known as a Generalist colleague, you are an integral part of bringing the Macy’s magic, and the Macy’s shopper is your highest priority. Your close attention to customer preferences and the expertise you develop in Macy’s merchandise and services will let you create exceptional experiences for every customer you encounter. As you help your team meet their sales goals through delivering consistently superior service, your positive, welcoming presence will be felt throughout your area. From the sales floor to the fitting rooms to product presentations, you will be part of a fun, inclusive team that rises to every challenge.
Responsibilities
- Greet & connect with customers in a friendly and genuine way.
- Recommend product by asking questions to identify customer needs and inspiring purchases.
- Offer options and solutions to customers to complete the sale.
- Wrap-Up the moment to close out the customer’s shopping journey.
- Master store products, services, loyalty programs, and Macy’s sales systems.
- Maintain department recovery standards, including selling floor and fitting rooms.
- Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns.
- Foster an environment of acceptance and respect.
Requirements
- Good understanding of the products you are selling.
- Comfortable communicating with customers virtually, via phone, and in person.
- Ability to build relationships with customers and achieve sales goals.
- Utilize point of sale technology and applications.
- Self-driven to keep up with product knowledge and trends.
- Excellent interpersonal skills.
- Partnership with the total team to drive sales.
Nice-to-haves
- Flexible availability, including days, evenings, weekends and holidays.
- Enjoy meeting people and sharing information.
- Resourceful and eager to start a new venture.
- Ability to handle electronic devices.
Benefits
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
