Retail Sales Associate/Repair Technician
About The Position
General Function Provide device repair technician support to store, utilizing technical problem solving skills, electronic cross-reference, and web research. Repair cell phones, tablets, light fixtures, and other devices. Provide customers total solutions to their battery, bulb, and services problems while doing so in a courteous, professional and helpful manner. Essential Responsibilities Device Repair / Technical Repair cell phones, tablets, and other devices based on priority Replace screens, batteries, and other components on smartphones and tablets Assist with cycle count every week to reflect the accurate utilization of device repair inventory Rotate and stock inventory Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE) Cut keys and reprogram key fob remotes Customer Service / Sales Greet customers, determine needs and answer questions Suggest sell add-on items Directly communicates with customers about device repairs and status of repairs. Maintains problem resolution proficiency standards and customer satisfaction levels. Escalates situations to management when necessary Ask questions to identify potential commercial customers Operate computer/cash register to complete sales transactions with accuracy Watch for loss prevention issues and advise management of any unusual activities Demonstrate a customer-first mentality Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
- High School education or equivalent required with relevant experience strongly preferred.
- 3-6 months of previous device repair experience.
- Demonstrated technical aptitude.
- Demonstrated problem solving skills.
- Duties require the ability of the use of judgment in minor decisions and use of some judgment as to the method of performance.
- Excellent organizational skills.
- Ability to work with relative independence on regular, routine duties, referring questionable situations to supervisor or others.
- Good listening and verbal communication skills with a customer focus; general knowledge of customer service policies/procedures
- Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
Nice To Haves
- Associates degree in electronics, or other technical degree preferred.
Responsibilities
- Provide device repair technician support to store, utilizing technical problem solving skills, electronic cross-reference, and web research.
- Repair cell phones, tablets, light fixtures, and other devices.
- Repair cell phones, tablets, and other devices based on priority
- Replace screens, batteries, and other components on smartphones and tablets
- Assist with cycle count every week to reflect the accurate utilization of device repair inventory
- Rotate and stock inventory
- Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
- Cut keys and reprogram key fob remotes
- Greet customers, determine needs and answer questions
- Suggest sell add-on items
- Directly communicates with customers about device repairs and status of repairs.
- Maintains problem resolution proficiency standards and customer satisfaction levels.
- Escalates situations to management when necessary
- Ask questions to identify potential commercial customers
- Operate computer/cash register to complete sales transactions with accuracy
- Watch for loss prevention issues and advise management of any unusual activities
- Demonstrate a customer-first mentality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
