Retail Sales Associate, Newport Centre - Jersey City - Full Time

Macy's • Jersey City, NJ

385d • $31,470 - $38,480

About The Position

As a Retail Sales Associate at Macy's, you will play a crucial role in delivering exceptional customer service and creating memorable shopping experiences. Your primary focus will be on understanding customer needs, promoting Macy's merchandise, and contributing to the overall sales goals of the store. This position requires flexibility, teamwork, and a positive attitude in a fast-paced retail environment.

Requirements

• Good understanding of the products being sold and ability to provide expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Utilize point of sale technology and applications effectively.
• Self-driven to keep up with product knowledge and trends through Macy's educational resources.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Ability to collaborate with the team to drive sales and enhance customer experience.

Nice To Haves

• Experience in retail sales or customer service is a plus, but not required.
• Familiarity with point of sale technology and applications.

Responsibilities

• Greet and connect with customers in a friendly and genuine way.
• Recommend products by asking questions to identify customer needs and inspiring purchases.
• Offer options and solutions to customers to complete the sale.
• Wrap up the moment to close out the customer's shopping journey, celebrating their purchases.
• Master store products, services, loyalty programs, and Macy's sales systems to assist customers.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• Paid Time Off.
• Fully-Funded education benefits - may include 100% of tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees