Retail Sales Associate - Lead

Boll and Branch•Edina, MN

39d•$25 - $30•Onsite

About The Position

Boll and Branch is looking for a Lead Brand Ambassador (Lead Sales Associate) to join our growing retail team. At Boll & Branch, we believe luxury starts with care - for our customers, our communities, our teams, and our craft. Our Lead Brand Ambassadors bring this belief to life by delivering exceptional hospitality, supporting store leadership, and elevating the customer experience through service, storytelling, and design expertise. As a Lead Brand Ambassador, you set the tone on the sales floor. You model our service standards, guide Brand Ambassadors through real-time coaching, and help maintain a beautifully presented, welcoming environment. You'll partner closely with the Store Manager and Assistant Store Manager to ensure operational excellence, support training, nurture customer relationships, and help drive business results. This role is ideal for someone who leads by example, loves creating personal and memorable experiences, and is eager to grow into broader retail leadership. This position is located in The Galleria in Edina, MN.

Requirements

2+ years of retail sales experience, ideally in specialty, luxury, home, or client-focused environments.
Passion for hospitality, design, and building meaningful customer relationships.
Strong communication skills with the ability to coach and inspire peers.
Experience with clienteling, consultative selling, and creating personalized service moments.
Strong understanding of store operations, visual merchandising, and retail best practices.
Ability to prioritize, multitask, and manage time effectively in a fast-paced environment.
Entrepreneurial spirit with curiosity, positivity, and a proactive approach to problem solving.
Comfortable using Google Suite, Word, Excel, POS systems, and basic retail equipment.
Ability to lift 50 lbs., climb ladders/step stools, stand for extended periods, and support in-home services as needed.

Nice To Haves

Bilingual (Spanish/English) is a plus, but not required.

Responsibilities

Deliver Elevated Hospitality & Customer Experience
Serve as a warm, welcoming host on the sales floor - modeling the spirit of "unreasonable hospitality" in every interaction.
Create thoughtful, elevated experiences through our in-store, virtual, and in-home design consultation program.
Build meaningful relationships with customers by listening deeply, personalizing recommendations, and cultivating repeat business.
Support Brand Ambassadors in learning and executing hospitality-driven service and clienteling behaviors.
Drive Sales & Business Performance
Achieve and exceed individual sales goals while supporting team selling behaviors and floor productivity.
Act as a floor leader during peak times - directing customer flow, supporting sales conversations, and ensuring service excellence.
Become an expert in all Boll & Branch products, materials, and craftsmanship; help train team members to build their product confidence and selling skills.
Support community-driven efforts such as in-store events, designer partnerships, or other initiatives that strengthen local brand presence.
Develop, Coach & Support the Team
Provide real-time coaching to Brand Ambassadors on service, selling, client relationships, and product knowledge.
Help onboard new team members and reinforce training through modeling, shadowing, and hands-on guidance.
Communicate store priorities, initiatives, and expectations clearly and consistently.
Lead by example in fostering a positive, inclusive, and supportive team culture rooted in care, accountability, and professionalism.
Maintain Visual Excellence & Operational Standards
Ensure the store environment is always guest-ready - clean, organized, beautifully presented, and aligned to brand standards.
Support Store Manager and ASM with daily operational tasks: opening/closing procedures, cash handling, register reconciliation, and inventory adjustments.
Uphold safety and security protocols, reporting issues promptly and protecting store assets at all times.
Execute visual merchandising direction and support product placement resets with an eye for detail and brand integrity.
Ensure all operational procedures and loss prevention guidelines are followed by the team.
Support In-Home & Design Services
Assist customers in designing their spaces based on sleeping habits, style preferences, and lifestyle needs.
Participate in in-home appointments and installations, offering thoughtful recommendations to complete the experience.
Help ensure design consultations are executed with polish, precision, and hospitality.

Benefits

Medical, Dental, Vision, and Life/AD&D insurance
Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program
Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program
Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount

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