Retail Sales Associate (In-Store Sales and Customer Service)

AAA • Lima, OH

239d • $13 - $17 • Remote

About The Position

Join our team and be part of a dynamic retail environment where every interaction counts. As a Retail Sales Associate, you'll play a vital role in delivering exceptional service to our members while promoting AAA products and services. This position offers a consistent schedule with no work on Sundays and a 37.5 hour work week. Enjoy a rewarding career with opportunities for personal and professional growth.

Requirements

• Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
• Effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or willingness to obtain within 6 months of employment.
• Basic geography knowledge is beneficial.
• High School Diploma/GED.
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.

Responsibilities

• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Assist in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

Benefits

• Competitive Compensation: Starting base compensation of $13.71 to $17.48/hour.
• Monthly Incentive Plan: Tailored to reward individual performance.
• AAA Premier Membership: Complimentary membership benefits.
• Medical, Dental, Vision, and Prescription Coverage: Comprehensive benefits package.
• Tuition Reimbursement: Invest in your future.
• 401(K) Plan: Company-matched up to 7%.
• Generous Paid Time Off: Accrue over three weeks during your first year.
• Paid Volunteer Time Off: Time off to volunteer in the community.
• Paid Holidays: Celebrate eight paid holidays throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED