Retail Sales Associate (In-Store Sales and Customer Service)

About the position

Join our team and be part of a dynamic retail environment where every interaction counts. As a Retail Sales Associate, you'll play a vital role in delivering exceptional service to our members while promoting AAA products and services. Don't wait any longer—apply now and take the next step towards a rewarding career!

Responsibilities

• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Assist in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

Requirements

• Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
• Effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or willingness to obtain within 6 months of employment.
• Basic geography knowledge is beneficial.
• A minimum educational requirement of High School Diploma/GED.
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.

Benefits

• No work on Sundays.
• Store hours from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM; 37.5 Hour Work Week.
• Celebrate eight paid holidays throughout the year.
• Accrue over three weeks of paid time off during your first year.
• Paid time off to volunteer.
• Starting base compensation of $15.16 to $19.32/hour.
• Monthly incentive plan tailored to reward individual performance.
• Complimentary AAA Premier level membership benefits.
• Comprehensive medical, dental, vision, and prescription coverage.
• Tuition reimbursement program.
• Company-matched 401(K) plan, up to 7%.