Retail Sales Associate, Georgetown - Full Time

Macy's • Washington, DC

85d

About The Position

We are seeking a passionate Beauty Expert to join our team. As a key member of our team, you will play a vital role in enhancing our customers' beauty experiences through exceptional service, in-depth product knowledge, and expert beauty advice. As a Bluemercury Beauty Expert (BE) you drive sales and optimize customer service throughout your client interactions while building relationships. You are a beauty advocate who consistently role models a best-in-class service experience by assisting our clients and meeting their beauty needs. Your keen awareness of current trends and ability to connect with others makes you an essential colleague on the Bluemercury team.

Requirements

• Proven experience in retail, preferably in the beauty industry.
• Strong interpersonal and communication skills.
• Passion for beauty and staying updated with the latest trends and products.
• Ability to work flexibly, including weekends and evenings.
• High school diploma or equivalent; beauty certification is a plus.
• Flexible availability, including days, evenings, weekends and holidays.
• Self-motivated, stays current and supports operational excellence.
• Strong interpersonal skills and ability to communicate and share knowledge.
• Resourceful and able to adapt quickly to changing priorities.
• 1-2 years of direct experience is required.
• Advanced authority and expertise in a specific brand is preferred.

Responsibilities

• Build and maintain strong, personalized relationships with customers.
• Provide a welcoming and inclusive atmosphere for all clients, ensuring they feel valued and understood.
• Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances.
• Continuously update knowledge on the latest products and trends in the beauty industry.
• Offer tailored product recommendations based on individual client needs, preferences, and skin types.
• Conduct product demonstrations and provide application tips to enhance customer experience.
• Drive sales through effective communication of product benefits and promotions.
• Encourage repeat business by informing customers about loyalty programs and upcoming events.
• Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
• Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
• Collect customer feedback on products and services, providing insights to the management team for continuous improvement.

Benefits

• An inclusive, challenging, and refreshingly fun work environment.
• Empowerment to perform impactful work with tangible results.
• Commission and bonus opportunities.
• Merchandise discounts and gratis.
• Paid time off (PTO) for full time hourly employees.
• Coverage across medical, dental, vision, and 401K.
• Advancement opportunities and mentorship to grow your career.
• Employee Assistance Program (mental health and financial literacy resources).
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED