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About The Position
At Macy's, Inc., we are dedicated to creating a brighter future with bold representation for all. As a Furniture & Mattress Sales Colleague, also known as a Big Ticket Colleague, you will play a crucial role in providing outstanding customer service in our Big Ticket areas. Your primary responsibility will be to create shopping experiences that make every customer feel welcomed and comfortable. This position requires you to meet sales goals, sell protection plans, manage return rates, and promote our loyalty program. You will continually demonstrate superior product knowledge to educate your customers and satisfy their needs, ensuring that they have a positive shopping experience. In this role, you will engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns. You will offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience. Utilizing technology, you will complete customer orders and assist customers in envisioning and selecting the most suitable products for their needs. You will also provide support to those using devices to shop and compare, ensuring a seamless shopping experience. Your commitment to high-level customer service will be essential, as you will be responsible for problem-solving and providing customer-focused solutions, such as converting a return into an exchange and expediting the resolution of delivery issues. Maintaining contact with customers through the pre- and post-delivery process will be key to ensuring a positive shopping and delivery experience. Additionally, you will adhere to Asset Protection and inventory control compliance procedures, contributing to the overall success of the store.
