Retail Sales Associate - Furniture/Mattresses/Rugs, Southcenter - Part Time

Macy's • McLean, VA

326d

About The Position

Are you ready to bring your amazing self to work? At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together. Job Summary As a Furniture & Mattress Sales Colleague, also known as a Big Ticket Colleague, you will provide outstanding customer service in our Big Ticket areas by creating shopping experiences that make every customer feel welcomed and comfortable. In this role, you are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting our loyalty program. You will continually demonstrate superior product knowledge to educate your customer and satisfy their needs.

Requirements

• 1-2 years of related or retail experience required.
• Flexible availability, including days, evenings, weekends and holidays.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self-starter in adapting quickly to changing customer expectations and needs.
• Resourceful and able to adapt quickly to changing priorities.

Responsibilities

• Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns.
• Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience.
• Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare.
• Participate in ongoing product knowledge training through both technology and vendor partners.
• Ensure high-level of customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues.
• Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience.
• Adhere to Asset Protection and inventory control compliance procedures.

Benefits

• An inclusive, challenging, and refreshingly fun work environment.
• Empowerment to perform impactful work with tangible results.
• Coverage across medical, dental, vision, and retirement.
• Employee Assistance Program (mental health and financial literacy resources).
• Merchandise discounts.
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities.

What This Job Offers

• Job Type: Part-time
• Industry: General Merchandise Retailers