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Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. As a Furniture & Mattress Sales Colleague, also known as a Big Ticket Colleague, you will provide outstanding customer service in our Big Ticket areas by creating shopping experiences that make every customer feel welcomed and comfortable. In this role, you are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting our loyalty program. You will continually demonstrate superior product knowledge to educate your customer and satisfy their needs.